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Promoted Content
September 1999Schule erzählt
Literarische Spiegelbilder im 19. und 20. Jahrhundert
by Luserke-Jaqui, Matthias
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Promoted Content
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Trusted Partner
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July 2018Creating a Customer Service Mindset
by Jaquie Scammell
If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures – and her approach works. Jaquie has studied Australian organisations that provide the best customer service, and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day. In Creating a Customer Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.
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May 2023Uncommon Kitchens
A Revolutionary Approach to the Most Popular Room in the House
by Sophie Donelson
From the former editor in chief of House Beautiful, a vividly fresh collection of personality-filled kitchen designs and remodeling wisdom from innovators, designers, and creative thinkers The past few years have made us all want to rethink our living spaces, particularly our kitchens. Our inner voices are saying, “You spend a lot of time in this room. Shouldn’t it feel more like you?” Now it can. In Uncommon Kitchens, Sophie Donelson, the former editor in chief of House Beautiful, revolutionizes traditional kitchen design with a bevy of inventive ideas for makeovers both large and small. The kitchen is designed unlike any other room in the house, but that doesn’t mean you have to be hemmed in by tradition. Donelson takes a rule-breaking approach, mixing and layering styles, colors, furnishings, and layouts to make even well-trodden kitchens vividly fresh. Drawing on advice and up-to-the-minute projects from designers such as Frances Merrill, Jaqui Seerman, Victoria Sass, and many more, each personality-filled chapter is packed with liberating designs that will change your thinking about the tried-and-true kitchen. Learn from DIYers, Instagrammers, and design experts including Nate McBride, Justina Blakeney, and Athena Calderone. Be inspired by innovators such as MK Quinlan and James Coviello. Uncommon Kitchens is a collection of imaginative new spaces that will make you a quick DIY convert, packed with indispensable tips to help you revolutionize your kitchen.
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Working with Children Who Need Long-term Respiratory Support
by Dr Jaqui Hewitt-Taylor
This book discusses many of the day-to-day needs of children who require long-term respiratory support. This includes their physical requirements, but also their emotional, social and educational needs, and the needs of their families. The medical and technical aspects of these children’s care can seem overwhelming. However, arguably the more complex and challenging parts of their management concern things that are not directly related to their physical care, such as facilitating their social needs and education. This book aims to discuss all the aspects of care that such children and their families may need, and also to place these in the context of seeing the child as a whole person and as a part of society. To achieve this, six case studies of children who need long-term respiratory support are used throughout the book. CONTENTS: Why is this book needed? Getting to know children who require long-term respiratory support Why some children need long-term respiratory support Ways of providing respiratory support Assessing a child’s respiratory status Discharge planning Principles of working in the home setting Working with parents Working with the whole family Working with young people who require long-term respiratory support Children, families and loss Ethics and children’s rights
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Health & Personal DevelopmentMay 2011Running Free
Breaking Out from Locked-in Syndrome
by Kate Allatt/Alison Stokes
Watch this: http://youtu.be/8Xgh8hh5xHw Can you imagine being trapped inside your own body? Able to see and hear everything going onaround you but unable to move or speak - the blink of an eye your only way of communicating. Fell-runner and fun-loving mother-of-three Kate Allatt’s life was torn apart when what appeared to be a stress-related headache exploded into a massive brainstem stroke leading to locked-in syndrome. Totally paralysed, she became a prisoner inside her own body. Doctors warned her family she would never walk, talk or swallowor lead a normal life again. But they didn’t know Kate. The words no and never were not in her vocabulary. With the help of her best friends and family she drew on every ounce of her runner’s stamina anddetermination to make a recovery that amazed medical experts. Using a letter chart, Kate blinked the words “I will walk again”. Soon she was moving her thumb and communicating with the world via Facebook. Eight months after her stroke, Kate said goodbye to nurses, walked out of hospital and returned hometo learn how to run again. This is the story of her incredible journey which is only just starting....
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The ArtsThames & Hudson Australia
by Books From Australia
Thames & Hudson Australia is the fastest growing publisher of illustrated books in Australia. Our list is small but perfectly formed. We publish 40 titles each year into subject areas including the arts, architecture, interiors, design, photography, environment, gardening, food and drink and children’s books. Our books push design boundaries, challenge current thinking and offer new interpretations; they help put words, thoughts and images to the world around us. Whether an illustrated book, children’s books or narrative nonfiction, each title reflects the first-class editorial, design and production qualities synonymous with the Thames & Hudson tradition.
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Travel writingVitali's Ireland
Time Travels in the Celtic Tiger
by Vitali Vitaliev
Vitali’s Ireland offers a unique perspective on 21st century Irish cultural identity, delivered in a style rich with his typical sardonic wit. Ukrainian-born Vitali Vitaliev, an award-winning travel writer and journalist, uses his outsider’s perspective to recount his Irish adventures. A renowned cultural observer, he muses on the nation’s quirks and stereotypes, whilst his reference to mid-19th century guide books provides an insightful historical comparison. The result is an affectionate if slightly perplexed portrait of a nation in transition.
