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2022Talking to Customersin Pharmacies
A conversation guidefor newcomers and old hands
by Dr Kirsten Lennecke, Illustrated by Barbara Kohm
The basis for successful advice is having a sound knowledge of the effect and application of medicines, but also an instinct for the individual needs and characteristics of the person asking for your help. This skill can be trained! Entertaining explanations and numerous case examples taken from everyday pharmacy practice help with this. They show how pharmacy staff can react empathetically, avoid misunderstandings, and manage delicate situations with confidence. The 5th edition has become more colourful! This applies not only to the illustrations, but also to the team and customers of our model pharmacy. A personality model with distinctive colours representing the different characters promises exciting insights. Good communication creates satisfied customers who want to come back again and again!
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June 2016Das Kundengespräch in Apotheken
Ein Ratgeber zur Gesprächsführung für Neulinge und alte Hasen
by Lennecke, Kirsten / Illustriert von Kohm, Barbara
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April 2008Zusatzempfehlung - Zusatzverkauf
Aktiv verkaufen in Apotheken
by Lennecke, Kirsten / Illustriert von Kohm, Barbara; Illustriert von Liebermann, Erik
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2021Self-medication
Guidelines for providing pharmaceutical advice
by Dr. Kirsten Lennecke and Kirsten Hagel
Minor illness or a serious disease ? Through systematic questioning, pharmacists or pharmaceutical technicians can establish the possibilities and limits of self-medication. Each monograph on the over 100 indications for self-medication includes: - A flow chart: basis for the structured consultation - A brief description: additional information about the symptoms - Recommended medications/groups of medications: the treatment options - Additional advice: individual supportive and alternative treatment options - Specific knowledge for advising particular patient groups: e.g. pregnant women, children and senior citizens New for the 7th edition: Monographs that explore the possibilities of supportive self-medication for indications such as hypertension and diabetes. Information about what to do in the case of poisoning, scabies or inflammation of the nail bed (paronychia) is also provided! The details about active substances, products and additional tips have been updated. The pocket guide has long been the standard for providing advice on self-medication – a “must-have”!
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2022Over-the-Counter Trainer
160 double-sided flashcards for learning and counselling
by Dr. Kirsten Lennecke, Kirsten Hagel and Claudia Rothermel
Working at the sales counter is never dull: Every day, people come to you with the widest possible variety of questions and expect good advice. It does not matter whether it is about self-medication for adults, pregnant women, children, about aids and appliances, vegan diets or alternative medicine: Whatever your customer’s concerns – you always offer well-founded counselling. Based on real-life counselling situations routinely encountered in a pharmacy, the authors – all pharmacists with experience of retail sales – provide important information for such conversations and suggest helpful questions to ask when patients seek advice. Become a sales counter expert in no time!
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Biography & True StoriesMarch 2024Barbara Comyns
A savage innocence
by Avril Horner
The extraordinary twentieth-century writer Barbara Comyns led a life as captivating as the narratives she spun. This pioneering biography reveals the journey of a woman who experienced hardship and single-motherhood before the age of thirty but went on to publish a sequence of novels that are unique in the English language. Comyns turned her hand to many jobs in order to survive, from artist's model to restoring pianos. Hundreds of unpublished letters reveal an occasionally desperate but resourceful and witty woman whose complicated life ranged from enduring poverty when young to mixing with spivs, spies and high society. While working as a housekeeper in her mid-thirties, Comyns began transforming the bleak episodes of her life into compelling fictions streaked with surrealism and deadpan humour. The Vet's Daughter (1959), championed by Graham Greene, brought her fame, although her use of the gothic and macabre divided readers and reviewers. This biography not only excavates Comyns's life but also reclaims her fiction, providing a timely reassessment of her literary contribution. It sheds new light on a remarkable author who deftly captured the complexities of human life.
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2022Medication Management in the Hospital
A workbook for ward pharmacists
by Dr. Insa Gross, MSc Andreas Fischer and Dr. Holger Knoth
The ward pharmacist in the hospital is like the airbag in a car. As part of a fail-safe system, they monitor and optimise the patient’s drug therapy. Ward pharmacists work hand in hand with medical and nursing staff. That situation is also reflected in this workbook. All the cases presented were patients who had been cared for, evaluated and documented by a physician-pharmacist duo or similar team with combined medical and pharmaceutical expertise. The editorial team considered it important to illustrate all critical indications typically encountered in a hospital. In assessing and selecting the examples, they were able to draw upon the many years’ experience of their pioneering work as hospital and ward pharmacists. Practical tips, checklists, comments and advice for working in the ward environment round off the individual chapters. By learning from actual cases, this book offers the unique chance to develop an instinct for the pitfalls of drug safety. That applies to those who have successfully completed further training in the field of “Medication Management in the Hospital” and for all who wish to ensure the optimum treatment for their patients through competent work in clinical pharmacy.
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August 1977Barbara und andere Novellen
Eine Auswahl aus dem erzählerischen Werk
by Hermann Broch, Paul Michael Lützeler, Paul Michael Lützeler, Paul Michael Lützeler
»Aldous Huxley«: Broch … ist völlig zu Haus auf der Spiegeloberfläche und agiert manchmal dort mit unfehlbarer Virtuosität. Es liegt an der doppelten Fähigkeit dieses Autors, seinem Vermögen, gleichzeitig zwei unvereinbare Welten zu zeichnen. Dieser Band legt eine Sammlung von 13 Novellen vor, die besten aus Brochs Gesamtwerk. Die früheste »Eine methodologische Novelle«, wurde 1917 geschrieben, die späteste, »Die Erzählung der Magd Zerline«, 1949. Die Besonderheit dieser Sammlung besteht in der erstmaligen Präsentation aller vorhandenen Tierkreisnovellen in ihrer Ursprungsfassung. Bisher unveröffentlicht ist die Novelle »Esperance«. Das Nachwort ist eine Einführung in das novellistische Werk Hermann Brochs. Der Kommentar referiert die textkritische Situation sämtlicher Novellen, die an einen Philosophen erinnern, »der gleichzeitig ein Künstler von außergewöhnlicher Bildung und Reinheit ist«.
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April 2001Arzneimittel der Besonderen Therapierichtungen
Mit Schwerpunkt Homöopathie
by Wiesenauer, Markus; Keller, Georg / Illustriert von Kohm, Barbara
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June 2018Drug Profiles
Recommendations for pharmaceutical consultation arranged by active ingredient
by Dr. Joachim Framm, Almut Framm, Dr. Erika Heydel, Anke Mehrwald, Grit Schomacker, Dörte Stranz and Dr. Kirsten Lennecke
For 20 years, Drug Profiles has provided pharmacies with the best possible preparation,whether for the initial patient consultation when a drug is first prescribed or for providing advice on self-medication.■ more than 300 completely revised profiles on the most common active substances■ pictograms illustrating proper administration■ colour-coded patient information■ 31 new substance profilesEnabling pharmacists to provide their patients with expert advice on drug therapy.New: Important information and suggested wording for the “special information”column in the standardized medication plan required by German law since 2016.
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August 2014Arzneimittelprofile für die Kitteltasche
Wirkstoffbezogene Beratungsempfehlungen für die Pharmazeutische Betreuung
by Framm, Joachim; Anschütz, Martin; Framm, Almut; Heydel, Erika; Mehrwald, Anke; Schomacker, Grit; Stranz, Dörte; Lennecke, Kirsten
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March 2010Queen Barbara
Roman
by Michal Witkowski, Olaf Kühl
Tagsüber ist Hubert Kleinganove und betreibt eine Pfandleihe im Kohlenpott Polens der achtziger Jahre. Nachts vor dem Spiegel und mit Perlen geschmückt nennt er sich Barbara Radziwill – nach der Königin von Polen und Großfürstin von Litauen. Sein Geld verdient er mit »Baguette überbacken«, dem Dönerkebab der Volksrepublik. Und mit gestohlenen Chrysanthemen vom Friedhof. Wenn es eine Schuld einzutreiben gilt, sind seine »Hofdamen« zur Stelle, Sascha und Felus. Die beiden Ukrainer wissen, wie sie ihn um den Finger wickeln können. Michal Witkowski, ein Meister der Vielstimmigkeit, verwebt den Slang der Straße mit der sarmatischen Adelsplauderei zu einer Lebensbeichte, vergleichbar einem Mix aus Dorota Maslowskas Reiherkönigin und Grimmelshausens Simplicissimus.
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April 1989Das Frühwerk
by Paul Celan, Barbara Wiedemann, Barbara Wiedemann
Paul Celan wurde am 23. November 1920 als Paul Antschel als einziger Sohn deutschsprachiger, jüdischer Eltern im damals rumänischen Czernowitz geboren. Nach dem Abitur 1938 begann er ein Medizinstudium in Tours/Frankreich, kehrte jedoch ein Jahr später nach Rumänien, zurück, um dort Romanistik zu studieren. 1942 wurden Celans Eltern deportiert. Im Herbst desselben Jahres starb sein Vater in einem Lager an Typhus, seine Mutter wurde erschossen. Von 1942 bis 1944 musste Celan in verschiedenen rumänischen Arbeitslagern Zwangsarbeit leisten. Von 1945 bis 1947 arbeitete er als Lektor und Übersetzer in Bukarest, erste Gedichte wurden publiziert. Im Juli 1948 zog er nach Paris, wo er bis zum seinem Tod lebte. Im selben Jahr begegnete Celan Ingeborg Bachmann. Dass Ingeborg Bachmann und Paul Celan Ende der vierziger Jahre und Anfang der fünfziger Jahre ein Liebesverhältnis verband, das im Oktober 1957 bis Mai 1958 wieder aufgenommen wurde, wird durch den posthum veröffentlichten Briefwechsel Herzzeit zwischen den beiden bestätigt. Im November 1951 lernte Celan in Paris die Künstlerin Gisèle de Lestrange kennen, die er ein Jahr später heiratete. 1955 kam ihr gemeinsamer Sohn Eric zur Welt. Im Frühjahr 1970 nahm sich Celan in der Seine das Leben. Barbara Wiedemann, Dr. phil., Literaturwissenschaftlerin, Lehrtätigkeit an der Universität Tübingen, Herausgeberin von Werken und Briefen Paul Celans. Barbara Wiedemann, Dr. phil., Literaturwissenschaftlerin, Lehrtätigkeit an der Universität Tübingen, Herausgeberin von Werken und Briefen Paul Celans.
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June 2018Die allerbeste Prinzessin
by Poznanski, Ursula / Illustrated by Büchner, SaBine
An innovative & different princess story! • The three princesses love to quarrel • Original and incredibly witty • Written by Ursula Poznanski and stunning illustrations by Sabine Büchner • Translation Grant! Bianca, Violetta and Rosalind are three adorable princesses. But they share a tiny quirk: they love to argue! One day a visitor asks for entrance into the castle. Prince Waldomir doesn’t enjoy hunting dragons anymore and rather prefers to get married know. Of course each princess is convinced to be the best choice and the prince’s one and only. So a rat race is launched before they have even met the puny prince for the first time…
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Literature & Literary StudiesMarch 2009The silence of Barbara Synge
by Bill McCormack
'The silence of Barbara Synge' provides a fascinating companion volume to Bill McCormack's acclaimed 'Fool of the family' (2000), a biography of the playwright J.M. Synge (1871-1909). Taking the alledged death of Mrs John Hatch (née Synge) in 1767 as a focal point, this book explores the varied strands of the Synge family tree in eighteenth and nineteenth century Ireland. Key events in the family's history are carefully documented, including a suicide in 1769 which is echoed in an early Synge play, the effects of the famine which influenced 'The playboy of the western world' in 1907, and the behaviour of Francis Synge at the time of the union. 'The silence of Barbara Synge' is a unique work of cultural enquiry, combining archival research, literary criticism, and religious and medical history to pull the strands together and relate them to the family's literary descendent J.M. Synge. ;
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