Your Search Results

      • E-planet Educational Services

        About E-planet E-planet Educational Services is an international organisation created by a dedicated and enthusiastic team of experts on education, marketing and development. Our goal is to provide our partners, students and customers with top-level services and products. That is why we have developed a unique, fully integrated company for ESL (English as a Second Language) educational services and business training. We combine traditional methods with cutting-edge technology to achieve a variety of purposes!

        View Rights Portal
      • Bajek Publisher Services

        Book, Magazine, Retail Specialist. Edward “Ed” Bajek began working in the publishing industry in 1984. Ed has worked domestically and internationally in RIGHTS SALES, sales, distribution, circulation, marketing, merchandising and logistics for books and magazines. Ed has worked with some of the largest publishers, wholesalers, and disturbers in the world.

        View Rights Portal
      • Trusted Partner
        Business, Economics & Law
        March 2019

        Emotional Intelligence in Tourism and Hospitality

        by Erdogan Koc

        Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

      • Trusted Partner
        Humanities & Social Sciences
        July 2021

        Post-everything

        An intellectual history of post-concepts

        by Herman Paul, Adriaan van Veldhuizen

        Postmodern, postcolonial and post-truth are broadly used terms. But where do they come from? When and why did the habit of interpreting the world in post-terms emerge? And who exactly were the 'post boys' responsible for this? Post-everything examines why post-Christian, post-industrial and post-bourgeois were terms that resonated, not only among academics, but also in the popular press. It delves into the historical roots of postmodern and poststructuralist, while also subjecting more recent post-constructions (posthumanist, postfeminist) to critical scrutiny. This study is the first to offer a comprehensive history of post-concepts. In tracing how these concepts found their way into a broad range of genres and disciplines, Post-everything contributes to a rapprochement between the history of the humanities and the history of the social sciences.

      • Trusted Partner
        Business, Economics & Law
        October 2017

        Service Failures and Recovery in Tourism and Hospitality

        A Practical Manual

        by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz

        Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

      • Trusted Partner
        2023

        Medication Analysis

        Basic principles and case examples

        by Pharm. D. Ina Richling

        Several different pills prescribed by many different physicians: pharmacists encounter patients in this situation every day! What at first seems quite normal can, on closer inspection, be fraught with considerable risks of drug-related problems. Using this analysis as a core component of medication management, pharmacies have the key risk minimisation tool at their disposal. The authors guide their readers step by step through the discussions with the patient, the stages of the analysis, and the clear documentation. Case examples reflect on the content and illustrate implementation. The launch of pharmaceutical services enables an improvement in the safety and efficacy of customers‘ drug therapy in the pharmacy by means of the service „Extended medication counselling for polymedication“. Everything pharmacists need to know for the necessary medication analysis can be found in this book. This completely revised 2nd edition includes: - Important information on pharmaceutical services - Illustrative case examples on many indications - QR codes that lead to additional digital material Whether it is a detailed adjustment or a major change to medication: every patient benefits from the intervention.

      • Trusted Partner
        Sport & leisure industries
        October 2004

        Improving Tourism and Hospitality Services

        by Eric Laws

        Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

      • Trusted Partner
        Rural communities
        May 2002

        Contracting for Agricultural Extension

        International Case Studies and Emerging Practices

        by Edited by William M Rivera, Willem Zijp

        In many countries of the world agricultural extension services are shifting from the public to the private sector. Services are thus being contracted out, to improve the financing and delivery of agricultural knowledge.The book presents a range of case studies from Australia, Bangladesh, Chile, China, Germany, Mozambique, USA and others, that are presented to demonstrate the range of approaches. Topics covered include off-loading public sector extension delivery services, contracting to improve environmental services and farmers contracting for commercial advisory services.This volume presents work developed by the Agricultural Knowledge and Information Systems (AKIS) Thematic Group of the World Bank, in collaboration with the University of Maryland, to examine contracting for extension services.

      • Trusted Partner
        July 2012

        Trotzki

        Eine Biographie

        by Robert Service, Friedrich Griese

        Revolutionäres Vorbild, Internationalist und Kosmopolit, Theoretiker, Philosoph, Schriftsteller, Politiker, Liebhaber, Ehemann, Vater, Jude, Feind und verfolgtes Opfer. Leo Trotzki, einer der bedeutendsten politischen Führer der ersten Hälfte des 20. Jahrhunderts, war von schillernder Gestalt. Der 1879 in der Südukraine als Lew Dawidowitsch Bronstein geborene hat den Grundstein zur Gründung der Sowjetunion gelegt, und wird doch immer wieder unterschlagen, wenn die führenden Köpfe der russischen Revolution genannt werden. Zusammen mit Lenin stand er, der Gründer der Roten Armee, 1917 an der Spitze der Oktoberrevolution. Als Volkskommissar war er unter anderem verantwortlich für das Kriegs- und Verlagswesen. Trotzki war nicht nur politischer Führer, sondern auch produktiver Schriftsteller und begnadeter Redner. Fragen nach Kultur und Alltagsleben waren ihm ebenso wichtig wie Politik und Geschichte. Der Aufstieg der Stalinfraktion nach Lenins Tod 1924 führte zu seinem Ausschluß aus den politischen Führungspositionen und schließlich zu seiner Verbannung 1929. Im Jahr 1940 wurde Trotzki in Mexiko-City von einem GPU-Agenten mit einem Eispickel erschlagen. Robert Service, Professor für Russische Geschichte und Spezialist für Russische Revolutionsgeschichte, hat viele Jahre unveröffentlichtes Archivmaterial gesichtet und mit seiner packenden Biographie nicht nur das Bild eines der brillantesten politischen Köpfe der Revolution gezeichnet, sondern sich – unparteiisch und unverfälscht – auch mit der überfälligen Debatte um das Verhältnis zwischen Trotzki und Stalin auseinandergesetzt.

      • Trusted Partner
        The Arts
        September 2024

        The renewal of post-war Manchester

        Planning, architecture and the state

        by Richard Brook

        A compelling account of the project to transform post-war Manchester, revealing the clash between utopian vision and compromised reality. Urban renewal in Britain was thrilling in its vision, yet partial and incomplete in its implementation. For the first time, this deep study of a renewal city reveals the complex networks of actors behind physical change and stagnation in post-war Britain. Using the nested scales of region, city and case-study sites, the book explores the relationships between Whitehall legislation, its interpretation by local government planning officers and the on-the-ground impact through urban architectural projects. Each chapter highlights the connections between policy goals, global narratives and the design and construction of cities. The Cold War, decolonialisation, rising consumerism and the oil crisis all feature in a richly illustrated account of architecture and planning in post-war Manchester.

      • Trusted Partner
      • Trusted Partner
        Humanities & Social Sciences
        January 2025

        England’s military heartland

        Preparing for war on Salisbury Plain

        by Vron Ware, Antonia Dawes, Mitra Pariyar, Alice Cree

        A considered investigation of a long-standing army base's impact on the British countryside. What is it like to live next door to a British Army base? Beyond the barracks provides an eye-opening account of the sprawling military presence on Salisbury Plain, drawing on a wide range of voices from both sides of the divide. Targeted for expansion under government plans to reorganise the UK's global defence estate, the Salisbury 'super garrison' offers a unique opportunity to explore the impact of the military footprint in a particular place. But this is no ordinary environment: as well as being the world-famous site of Stonehenge, the grasslands of Salisbury Plain are home to rare plants and wildlife. How does the army take responsibility for conserving this unique landscape as it trains young men and women to use lethal weapons? Are its claims that its presence is a positive for the environment anything more than propaganda? Beyond the barracks investigates these questions against the backdrop of a historic landscape inscribed with the legacy of perpetual war.

      • Trusted Partner
        Humanities & Social Sciences
        September 2021

        Nostalgia and the post-war Labour Party

        by Richard Jobson

      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        Applied ecology
        October 2011

        Grassland Productivity and Ecosystem Services

        by Tony Parsons, Dennis Poppi, Sophie Prache, Andrew W Illius, John McIvor, David Kemp, Sebastien Fontaine, Roland Bol, Stewart F Ledgard, Nina Buchman, Andreas Luescher, Richard McDowell, Luc Abbadie, Phil Grime, Bertrand Dumont, Eric Garnier, Mike Humphreys, Xavier Leroux, Thibaud Decaens, Jean-Louis Peyraud, Greg Lambert, Craig Morris, Herman van Keulen, Alan Franzluebers, Anibal de Moraes Robert Ferrier, Gerard Balent. Edited by Gilles Lemaire, John Hodgson, Abad Chabbi.

        Grassland ecosystems are deeply affected by human activities and need appropriate management to optimise trade-offs between ecosystem functions and services. Until now they have mainly been analysed as agro-ecosystems for animal production but this book looks beyond the role of grassland as a feeding ground, and evaluates other important processes such as carbon sequestration in soils, greenhouse gas regulation and biodiversity protection. This authoritative volume expertly highlights the need for an immediate balance between agriculture and ecological management for sustainability in the future.

      • Trusted Partner
        Humanities & Social Sciences
        June 2024

        Neither use nor ornament

        A cultural biography of clutter and procrastination

        by Tracey Potts

        Neither use nor ornament is a book about personal productivity, told from the perspective of its obstacles: clutter and procrastination. It offers a challenge to the self-help promise of a clutter-free life, lived in a permanent state of efficiency and flow. The book reveals how contemporary projections of the good, productive life rely on images of failure. Riffing on the aphorism 'less is more' - a dominant refrain in present day productivity advice - it tells stories about streamlining, efficiency and tidiness over a time period of around 100 years. By focusing on the shadows of productivity advice, Neither use nor ornament seeks to unravel the moral narratives that hold individuals to account for their inefficiencies and muddles.

      • Trusted Partner
      • Trusted Partner
        Humanities & Social Sciences
        March 2014

        The domestic, moral and political economies of post-Celtic Tiger Ireland

        What rough beast?

        by Kieran Keohane, Rob Kitchin, Carmen Kuhling

        This book provides an analysis of neo-liberal political economics implemented in Ireland and the deleterious consequences of that model in terms of polarised social inequalities, impoverished public services and fiscal vulnerability as they appear in central social policy domains - health, housing and education in particular. Tracing the argument into the domains where the institutions are sustained and reproduced, this book examines the movement of modern economics away from its original concern with the household and anthropologically universal deep human needs to care for the vulnerable - the sick, children and the elderly - and to maintain inter-generational solidarity. The authors argue that the financialisation of social relations undermines the foundations of civilisation and opens up a marketised barbarism. Civic catastrophes of violent conflict and authoritarian liberalism are here illustrated as aspects of the 'rough beast' that slouches in when things are falling apart and people become prey to new forms of domination. ;

      • Trusted Partner
        Medical parasitology
        October 2001

        Encyclopedia of Arthropod-transmitted Infections

        by Edited by M W Service

        This major reference work contains essential information on arthropod-borne infections affecting humans and domesticated animals. The encyclopedia is a key reference source for anyone working in medical and veterinary science, and related fields. Features of The Encyclopedia of Arthropod-transmitted Infections are:150 entries, describing arboviral, viral, bacterial and rickettsial, spirochaetal, protozoal and filarial infections, and the vectors that transmit themInformation on disease distribution, clinical symptoms, diagnosis, transmission cycles, vector life-cycles, and treatment and control measures. Figures, tables and photographs illustrate the text. Following each entry is a selected bibliography, to aid further reading on the topicOver 80 different international authors, with expertise in medicine, veterinary science, parasitology, entomology, epidemiology, microbiology, and zoology have contributed to the encyclopedia.

      • Trusted Partner
        Humanities & Social Sciences
        February 2018

        How to save politics in a post-truth era

        by Ilan Zvi Baron

      Subscribe to our

      newsletter