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      • Trusted Partner
        Humanities & Social Sciences
        March 2019

        Managing diabetes, managing medicine

        Chronic disease and clinical bureaucracy in post-war Britain

        by Martin D. Moore, Keir Waddington, David Cantor

        This book is available as an open access ebook under a CC-BY-NC-ND licence. Through its study of diabetes care in twentieth-century Britain, Managing diabetes, managing medicine offers the first historical monograph to explore how the decision-making and labour of medical professionals became subject to bureaucratic regulation and managerial oversight. Where much existing literature has cast health care management as either a political imposition or an assertion of medical control, this work positions managerial medicine as a co-constructed venture. Although driven by different motives, doctors, nurses, professional bodies, government agencies and international organisations were all integral to the creation of managerial systems, working within a context of considerable professional, political, technological, economic and cultural change.

      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        Medicine
        March 2020

        Basic Monitoring in Canine and Feline Emergent Patients

        by Elizabeth J. Thomovsky, Paula A. Johnson, Aimee C. Brooks

        This book discusses the various basic monitoring techniques available for emergency patients. The book elaborates on and explains monitoring techniques that can be easily performed in basic ER clinics and primary care clinics. This includes blood pressure, capnography, ECGs, pulse oximetry, and point of care monitoring ranging from the physical exam to bedside diagnostic tests like PCV/TP, urine specific gravity, blood glucose, and lactate. Each chapter is structured in the following way: basic physiology as related to the monitor, how the monitor/piece of equipment works, pros and cons of the monitor/piece of equipment, when not to trust the monitor, and clinical applications/examples of how to use the monitor in clinical settings.

      • Trusted Partner
        Humanities & Social Sciences
        April 2024

        Women in exile in early modern Europe and the Americas

        by Linda Levy Peck, Adrianna E. Bakos

        Exile, its pain and possibility, is the starting point of this book. Women's experience of exile was often different from that of men, yet it has not received the important attention it deserves. Women in exile in early modern Europe and the Americas addresses that lacuna through a wide-ranging geographical, chronological, social and cultural approach. Whether powerful, well-to-do or impoverished, exiled by force or choice, every woman faced the question of how to reconstruct her life in a new place. These essays focus on women's agency despite the pressures created by political, economic and social dislocation. Collectively, they demonstrate how these women from different countries, continents and status groups not only survived but also in many cases thrived. This analysis of early modern women's experiences not only provides a new vantage point from which to enrich the study of exile but also contributes important new scholarship to the history of women.

      • Trusted Partner
        Business, Economics & Law
        December 2016

        Visitor Management in Tourism Destinations

        by Julia N Albrecht

        Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students. Key Features: · Considers critical concepts and influential factors in visitor management. · Illustrates current issues in visitor management. · Research-based case studies contribute to an overall understanding of core issues. · Covers the state-of-the-art in guiding and interpretation. ; This book demonstrates current knowledge on Visitor Management and provides insight into conceptual issues. ; PART I: Introduction and Foundation Chapter 1: Introduction to Visitor Management in tourism Destinations Chapter 2: Destination Management and Visitor Management: Non-convergent Literatures but Complementary Activities and Issues Chapter 3: Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions Chapter 4: The Social and Political Dimensions of Visitor Management: Rural Home-based Accommodations PART II: Critical Concepts in Visitor Management Chapter 5: Indicators and Standards-Based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites Chapter 6: Managing Nature-Based Visitors’ Perceived Service Quality, Satisfaction and Future Behaviour Intention Chapter 7: The Relevance of Visitors’ National Park Affinity for Effective Visitor Management in Protected Areas PART III: Current Issues in Visitor Management Chapter 8: Visitor Monitoring in the Tapajós National Forest, Brazil Chapter 9: Tourist Behaviours, Vandalism and Stakeholder Responses Chapter 10: Augmented Reality Application in Museum Visitor Experiences PART IV: The State of the Art in Guiding and Interpretation Chapter 11: Strategies for Successful Interpretation Techniques in Visitor Attractions: The Operationalization of Guided Tours in Museums Chapter 12: Using Heritage Interpretation to Manage Film-induced Tourism at Heritage visitor Attractions Chapter 13: Theories of Learning and their Application in Interpretation Chapter 14: Critical Reflections on the Role of Interpretation in Visitor Management PART V: Conclusion Chapter 15: Current Knowledge and Future Research Directions in Visitor Management

      • Trusted Partner
        May 2022

        Tourism Transformations in Protected Area Gateway Communities

        by Susan L Slocum, Peter Wiltshier, John Basil Read IV, Dorothee Bohn, Andrea Zita Botelho, Kelly S. Bricker, Robert S. Bristow, Karina H. Casimiro, Rosa Suárez Chaparro, Ana Cristina Costa, Kynda R. Curtis, Margaret J. Daniels, Edieser Dela Santa, C. Michael Hall, Manuel Ramón Gonzalez Herrera, Russell M. Hicks, Julie Judkins, N. Qwynne Lackey, Natalya Lawrence, Gustavo C. X. M. P. Machado, Gianna Moscardo, Jake Powell, Sidnei Raimundo, Mary Anne Ramos-Tumanan, Milena Manhães Rodrigues, Chris Ryan, Renato de Oliveira dos Santos, Jessica A. Schottanes, Ole R. Sleipness, Maria Anunciação Ventura, Therez B. Walker

        Gateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include: · Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities. · Multidisciplinary, multi-cultural insights into protected area management. · Applied and conceptual chapters from global perspectives.

      • Trusted Partner
        June 2023

        Sustainable Tourism in the Americas

        by Edward W Manning, Luis Márquez

        Sustainable Tourism in the Americas introduces the reader to the establishment of sustainable tourism across the region. It examines questions such as 'what is really meant by sustainable tourism?' Covered in eight chapters, the book discusses the evolution and application of the concept in the Americas from its origins as well as documenting established success stories of sustainable tourism policy and implementation from several countries in the Americas. The country and regional case studies critically examine what sustainable tourism means in their destination and address how in practice the concept of sustainability can be built to show results across different cultural and ecological situations ranging from local indigenous sites to urban environments. The book presents solid findings and includes content from: · research of academics and experiences of those working within the heritage setting; · recent criteria and indicators of sustainable tourism developed by GSTC and other standards, indicators and observatories work associated with UNWTO; · success stories of managing Western tourism destinations and applies relevant lessons to Americas; · Provides support to those who need to study and manage impacted destinations. It will be a valuable addition to the current lack of literature on this concept and of particular interest to those working within and studying tourism management and related themes.

      • Trusted Partner
        Adventure
        April 2024

        I love you…

        by Julien Tănase

        The book "I Love You..." is part of the trilogy..., "I love you, till death..." and "I love you, as long as my heart beats”, autobiographical love novels which include chapters from life in a couple of the writer Julien Tănase and his wife, Magdi, with whom he has been in a relationship for 30 years, all against the background of the events that Romania has gone through in recent decades, after the Revolution of '89. A trilogy about the endurance over time of a young couple in love, who have gone through events that are out of touch with reality in Romania where sleeping with a gun under the pillow, the fear of having their child kidnapped, and even the "wars" waged against the corruption of magistrates, politicians and the information systems of a civil society gripped by the widespread corruption in Romania, including the lawsuit invented by the DNA (National Anticorruption Directorate) to stop his work as a journalist and finally won by the writer, makes the autobiography of writer Julien Tănase a fascinating one that leaves you with a bitter taste in your mouth and a big question mark; ... "such things have happened and continue to happen in Romania"?... The writer Julien Tănase: "A friend in the Italian Police told me, and I quote him: "... if you had done in Italy what you did for your country, today a street would bear your name! But you had been dead!"

      • Trusted Partner
        Business, Economics & Law
        December 2020

        New Directions in Garden Tourism

        by Richard W Benfield

      • Trusted Partner
      • Trusted Partner
        Business, Economics & Law
        November 2020

        Tourism in Development: Reflective Essays

        by Peter U C Dieke, Brian E M King, Richard Sharpley, Ali Thompson

        This book: - comprises reflective essays written by internationally-ranked scholars and tourism consultants with extensive experience, particularly in the developing world countries - considers extant themes, issues and challenges related to tourism and development - offers a critical and contemporary perspective on tourism's significance and role in development.

      • Trusted Partner

        Basic Stimulation in Nursing

        by Christel Bienstein

        This bestselling title is a practical handbook on the concept of basic stimulation in nursing and its application for patients suffering from perceptional deficits, developmental delays and mental handicaps. It enables nurses to develop, improve and stabilize physically and mentally handicapped people with impaired perceptional, communicative and motor skills.   Target Group: Nurses

      • Trusted Partner
        January 2018

        Three steps to reduce blood pressure

        by Hong Zhu

        The World Health Organization predicts that chronic lifestyle diseases such as hypertension will become the number one killer of human health by about 2020. Zhu Hongzhu's "Three Steps to Reduce Blood Pressure" combines the experience and cases of professional doctors in treating hypertension for many years, focusing on the problem of lowering blood pressure and stabilizing pressure that hypertension patients are most concerned about, using easy-to-understand language, to provide you with practical and effective methods, so that you can understand and use them easily.

      • Trusted Partner

        Born in A Great Era

        by A Record of Changes in Contemporary Lifestyle

        1978-2018, a big era. Reform and opening up have profoundly affected the changes in the way of life of the Chinese people. The manuscript replays the development of social life in China over the past 40 years of reform and opening up. It mainly sorts out the great changes in our lives in the past 40 years from the aspects of clothing, food, housing, market, love, and play. Adhering to the purpose of "a magazine and the body temperature of an era", the manuscript has a unique perspective and rich details, which can be regarded as a brief history of alternative life with warmth in this era.

      • Trusted Partner
      • Trusted Partner
        Medicine

        Humor in Psychiatric Care

        by Jonathan Gutmann

        How can humor be used to engage with and help people suffering from mental illness? This practical handbook explains the concept of humor in psychiatric treatment and sets out the case for employing it. The author outlines how nurses can assess who might benefit from the use of humor and for whom it would be out of place, and provides a toolkit of humorous interventions for daily nursing practice.   Target Group: Practicing nurses, psychiatric nurses, care clowns

      • Trusted Partner
        Humanities & Social Sciences
        August 2019

        Eternal Pursuit of Peace in Zhijiang

        15th Anniversary of Peace Culture in Zhijiang

        by Tian Junquan

        Zhijiang, in Hunan province, is the place where China and Japan negotiated for the affairs about Japan surrendered in the World War Ⅱ. It plays an important role in the history of world peace. Zhijiang focuses on peace culture and has held "China Zhijiang · International Peace Festival" for five times since 2003, which makes peace culture a calling card for Zhijiang to go global. Due to the influence of this festival and further research of peace culture in Zhijiang, more and more attention both at home and abroad has been paid to Zhijiang so that people hope to know more about Zhijiang in a more comprehensive and thorough way. This book collects lots of scholar articles on the study od peace culture in Zhijiang, and gives a detailed introduction to "China Zhijiang · International Peace Festival", which reflects Chinese people attach importance to history and peace.

      • Trusted Partner
        Humanities & Social Sciences
        December 2019 - December 2024

        Immortals in Ancient China

        by Li Kehe

        This book collects 180 stories about immortals in ancient China, translated into English, and accompanied by relevant pictures. It can help Chinese and foreign readers to understand the general situation of Chinese native immortals, especially Taoist immortals, and show the evolution of Chinese ancient folklore and cultural thoughts from one side.The copyright has been exported to Malaysia .

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