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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        Medicine
        March 2020

        Basic Monitoring in Canine and Feline Emergent Patients

        by Elizabeth J. Thomovsky, Paula A. Johnson, Aimee C. Brooks

        This book discusses the various basic monitoring techniques available for emergency patients. The book elaborates on and explains monitoring techniques that can be easily performed in basic ER clinics and primary care clinics. This includes blood pressure, capnography, ECGs, pulse oximetry, and point of care monitoring ranging from the physical exam to bedside diagnostic tests like PCV/TP, urine specific gravity, blood glucose, and lactate. Each chapter is structured in the following way: basic physiology as related to the monitor, how the monitor/piece of equipment works, pros and cons of the monitor/piece of equipment, when not to trust the monitor, and clinical applications/examples of how to use the monitor in clinical settings.

      • Trusted Partner
        September 1975

        The Best of H. C. Artmann

        by H. C. Artmann, Klaus Reichert

        Von allen deutschen Autoren, die nach 1945 zu schreiben begannen, ist Artmann ohne jeden Zweifel der vielseitigste, originellste und erfinderischste. So wie Artmann in fast allen Gattungen gearbeitet hat, auch den angeblich antiquierten, und ohne sich um die Tagesparolen der mal reine Dichtung betreibenden, mal engagierten, mal die Literatur totsagenden Kollegen zu kümmern, so hat er seine Quellen, seine Herkunft überall: in der Artusepik, in barocker Schäferpoesie, in den Wörterbüchern und Grammatiken von gut zwei Dutzend Sprachen, in Irland und im England des Sherlock Holmes, bei Villon und dem Wiener Vorstadtdialekt, Lorca, Gomez de la Serna, den Surrealisten und Dadaisten, in den Detektivheftchen der 20er Jahre und den Comic strips von damals bis heute. Unsere Auswahl versucht, nicht nur einen repräsentativen Querschnitt durch das Werk Artmanns zu geben, sondern gleichzeitig Verstreutes, an entlegensten Orten Publiziertes zu sammeln.

      • Trusted Partner

        The Best Gift For a Child---How to Be a Positive Parent

        by LI Zhaoliang

        The best education is the most active and active education. This book contains five interactive parts: the first part is the scientific concept, theory and principle of active education. This is the level of active education "road"; the second part is about the positive psychology of children, virtue, strengths, etc. The quality and cultivation of the quality of the child, specifically include self-esteem, values, autonomy, gratitude, optimism and other content; Part III is an effective method and practical technology for active family education, including children's good habits, learning Guidance strategy, mobile phone use management method, how to grasp the education scale, parent-child communication skills, correctly praise the child's method, etc., this is the level of "surgery" in the active family education; the fourth part is 0 ~ 18 years old four different age stages Psychological growth demand and mental care method; the fifth part is related to the child's happiness. In response to the key, difficulties and pain points of family education, the author combines the latest research results of positive psychology, conduct scientific analysis and professional explanations, give effective methods and practical technology, both professional, and unrestrained practical Sex, is the latest active family education in China, which has a very important guidance for how parents educate children.

      • Trusted Partner
        The Arts
        September 2017

        100 Best Photographic Places in Western Hunan: A Photography Collection

        by Ma Shujun

        This book is an excellent photography collection of "Mysterious Xiangxi" Top 100 Tourism Photographic Places. The book contains 100 best photographic spots in western Hunan (Fenghuang County, Jishou City, Yongshun County, Longshan County, Guzhang County, Huayuan County, Luxi County, Baojing County) selected in this event. Each photo is presented with a brief description to the content of the photo, highlighting the history, humanities, and natural beauty of western Hunan.

      • Trusted Partner
        Children's & YA

        My Life as Lotta. My/ Your Lotta Best Friends Forever book. For you and your BFF.

        by Alice Pantermüller/Daniela Kohl

        Hooray! I’m really happy that I’ve got a brilliant best friend like Cheyenne. I can simply tell her anything and everything, and the two of us have wonderful adventures together. Best of all, though, is that we have no secrets from one another. But it’s better if nobody else gets to know about them – especially the silly Lamb girls. Have you also got a brilliant best friend like Cheyenne? If you have, you can both write down or draw all your secrets, adventures and even wishes or jokes here. This is a book that’s only for you!

      • Trusted Partner
        June 2021

        Best of Lem

        by Stanisław Lem, Jan-Erik Strasser

        Stanisław Lem gilt vielen als der Science-Fiction-Autor schlechthin. Und doch ist hier noch ein ganzer literarischer Kosmos zu entdecken: Lem der Philosoph, der streitlustige Kritiker, Erfinder neuer Genres, Sprachkünstler und Romancier von Weltrang. Best of Lem versammelt Erzählungen und Kostproben sowohl der berühmten, vielfach verfilmten und millionenfach gelesenen und geliebten Bücher als auch unbekanntere, aber ebenso aufregende Glanzlichter aus den 50 Jahren Lem‘schen Schaffens. Nicht nur Fans von Philip K. Dick, Ursula K. Le Guin oder Cixin Liu kommen dabei voll auf ihre Kosten. Angesichts einer Gegenwart, die mehr und mehr von Künstlicher Intelligenz und menschlicher Dummheit geprägt zu sein scheint, ist der große Misanthrop und Utopist Lem zu seinem 100. Geburtstag unbedingt wieder neu zu lesen.

      • Trusted Partner
        Modern & contemporary fiction (post c 1945)
        2019

        My Grandfather Was the Best Dancer

        by Kateryna Babkina

        “My Grandfather Was the Best Dancer” is a series of short stories following the family histories of five protagonists who met on their first day of school in the first year of Ukraine’s independence and became lifelong friends. These family histories take the reader through the events of the 1920s in Kharkiv, the repression of the Les Kurbas Theater during the Great Terror, the Holodomor (the man-made genocidal famine of 1932–33), World War II, the 1990s, several waves of emigration and the war in Donbas. First and foremost, this is a book about accepting the past. It describes how events and circumstances affect us, whether consciously or unconsciously. It addresses continuity and ties between generations, yearning for love and acceptance, and loneliness as the product of or reason behind our choices. It deals with losses both conscious and unconscious, justified and pointless. Most importantly, it stresses that no matter how lonely, outcast or broken you feel, you can survive and live because, notwithstanding, there is always a chance to attain happiness at last.

      • Trusted Partner
        2023

        Drug Products in Nursing and Care Practice

        Safe handling of medication

        by Dr. Ulrich Räth and Friedhelm Kamann

        The assessment of nursing and care needs and the organisation and quality assurance of nursing care are key tasks performed by nursing staff. This also includes administering medication, something which requires sound organisation, control, implementation and documentation. Nurses observe whether medication is taken consistently, has the desired effect, and whether undesirable side effects occur. The drug product as a „special commodity“ – whether in inpatient long-term care, in outpatient care, or in hospital – requires special knowledge concerning - correct storage, - the pharmacological effect, and - appropriate application. This book is geared towards the diseases and symptoms of people requiring nursing or care. All the important facts concerning the use of medicines are presented here in an understandable manner, focusing on the essentials. Numerous illustrations and practical tips provide the link to everyday nursing care. It is the ideal textbook and reference work for nursing and care assistants as well as nursing professionals.

      • Trusted Partner
        June 2018

        The Lady in White

        by Donald Willerton

        Mogi Franklin is a typical eighth-grader–except for the mysterious things that keep happening in his life. And the adventures they lead to as he and his sister, Jennifer, follow Mogi's unique problem-solving skills–along with dangerous clues from history and the world around them–to unearth a treasure of unexpected secrets.In The Lady in White, Mogi is working as a cowboy over the summer vacation on one of the largest ranches in New Mexico when hundreds of cattle start mysteriously dying there. Trying to understand the cause, he finds himself embroiled in the life of a boy who was kidnapped by Comanche Indians in 1871. In this seventh book of the exciting Mogi Franklin Mysteries, Mogi comes face-to-face with the ghost of the boy's mother, and must face the reality of the past to save the ranch from the enemies of the present.

      • Trusted Partner
        Medicine

        Humor in Psychiatric Care

        by Jonathan Gutmann

        How can humor be used to engage with and help people suffering from mental illness? This practical handbook explains the concept of humor in psychiatric treatment and sets out the case for employing it. The author outlines how nurses can assess who might benefit from the use of humor and for whom it would be out of place, and provides a toolkit of humorous interventions for daily nursing practice.   Target Group: Practicing nurses, psychiatric nurses, care clowns

      • Trusted Partner
        Psychology
        April 2018

        What is “Good” Dementia Care?

        by Christoph Held

        People with dementia experience their condition as a big change in which, for example, new events are not linked to existing experiences and wishes, thoughts, and actions can no longer be connected to each other. This kind of experience of the self, due to the intergative function of the brainbeing temporarily or permanently lost, is called dissociative self-experience. Based on this understanding of dementia, the author develops an approach to effectively understand and support people with dementia in everyday activities. Typical everyday situations and behaviours are presented and reflected on in a practical context.

      • Trusted Partner
        December 2023

        Key Questions in Clinical Farm Animal Medicine, Volume 2

        Types, Causes and Treatments of Infectious Disease

        by Tanmoy Rana, A Ashwini, B. K. Bhagya, Sabita Behera, Dipanwita Bhattacharya, Banothu Dasmabai, Nourhan Eissa, Lesley Farms, G.K. Chetan Kumar, Lunavat Gopala, Ola H. Harb, Abbas Rabiu Ishaq, Dayanidhi Jena, Anil Kumar, Ankesh Kumar, Praveen Kumar, Archana Mahapatra, Ram Niwas, Sunil Punia, R. Nethra, Pratistha Shrivastava

        Providing well over 1,500 questions to test your knowledge of clinical farm animal medicine, the book has been produced in a convenient format so that it can be used at any time in any place. Each chapter starts with a brief introduction to the topic before providing relevant multiple-choice questions. Covering clinical veterinary medicine for common livestock species, this book includes questions about: - diseases of the reproductive, integumentary and urinary systems; - anaesthesia and pain management; - perinatal and geriatric diseases. With full chapters also covering diseases of the eye and ear, this self-test resource for students provides a convenient and useful current source of information to anyone interested in learning, revising and assessing their knowledge.

      • Trusted Partner
        Children's & YA
        January 2019

        The Best Daddy

        by Hennadiy Melamed (Author), Natalia Steshenko (Illustrator)

        This is the story of the baby raccoon Yevhenko. Yevhenko is very excited about his fishing trip with dad tomorrow, and is eager to share his joy with everyone around! But what if an unexpected illness were to interfere with Yevhenko's plans? "But if dad promised fishing, then it will definitely happen!"The Best Daddy is cute story that explores the relationships between children, fathers, and friends.     From 3 to 5 years, 659 words Rightsholders: hanna.bulhakova@ranok-school.com

      • Trusted Partner
        September 2023

        Die Kunst der Meeting-Navigation

        Mehr Erfolg in analogen, hybriden und digitalen Besprechungen

        by Schönborn, Tim; Sieben, Beatrix

      • Trusted Partner
        May 2024

        Breed Differences in Dog Behavior

        Why Tails Wag Differently

        by Renee L Ha, Tracy L Brad, James C Ha

        Humans have bred dogs for physical and behavioral characteristics for millennia. These efforts can have unintended side effects, however, which may be either advantageous or cause issues - such as a predisposition to certain medical complaints, or, controversially, behavioural issues. The scientific study of domestic dogs is still in its infancy, but public demand for this information is at a record high as more and more pet owners seek to understand their canine family members. Focusing on the behavioral differences and tendencies that have arisen in different breed lines, this book explores, summarizes, and explains the scientific evidence on what breed can tell us about behaviour - and, crucially, what it cannot. This book covers: - the impact of inbreeding, how it contributes to problematic behavioral issues such as anxiety and aggression, and how it potentially affects the future health of the breed; - the limits of predicting a dog's behavior based upon breed, individual differences within breeds, and thus the corresponding limitations of breed-specific legislation; - guidance for professionals to help their clients better understand behavioral issues, traits, and appropriate expectations around the right breed for their household. Providing a comprehensive and approachable view of the science behind breed-specific behaviors, this book gives dog enthusiasts from all professional and personal backgrounds a better understanding of why dogs do what they do, and how we can improve our relationships with our canine companions. Covering genetics, phylogeny of canids, temperament, aggression, social behavior, and the history of dog breeding, it is an important read for researchers, students, veterinary practitioners and animal behaviourists, as well as shelter staff, dog trainers, or anyone looking for a greater understanding of dog breed differences.

      • Trusted Partner
        December 2023

        Key Questions in Preventative Farm Animal Medicine, Volume 1

        Types, Causes and Treatment of Infectious Diseases

        by Tanmoy Rana, Chetan D. Chavda, Bhupamani Das, Aishwarya Dash, H. Dhanalakshmi, Abrar Ul Haq, Biswa Ranjan Jena, J. Jyothi, Jaysukh B. Kathiriya, M. Bhavya Sree, Sivajothi Srigireddy

        Providing well over 1,000 questions to test your knowledge of preventative farm animal medicine, the book has been produced in a convenient format so that it can be used at any time in any place. Each chapter starts with a brief introduction to the topic before providing relevant multiple-choice questions. Covering preventative veterinary medicine for common livestock species, the book includes questions on: - general concepts of preventative medicine; - viral, bacterial, fungal and mycoplasma diseases; - ecto- and endo-parasitic infections. This self-test resource for students provides a convenient and useful current source of information to anyone interested in learning, revising and assessing their knowledge.

      • Trusted Partner
        May 2022

        Tourism Transformations in Protected Area Gateway Communities

        by Susan L Slocum, Peter Wiltshier, John Basil Read IV, Dorothee Bohn, Andrea Zita Botelho, Kelly S. Bricker, Robert S. Bristow, Karina H. Casimiro, Rosa Suárez Chaparro, Ana Cristina Costa, Kynda R. Curtis, Margaret J. Daniels, Edieser Dela Santa, C. Michael Hall, Manuel Ramón Gonzalez Herrera, Russell M. Hicks, Julie Judkins, N. Qwynne Lackey, Natalya Lawrence, Gustavo C. X. M. P. Machado, Gianna Moscardo, Jake Powell, Sidnei Raimundo, Mary Anne Ramos-Tumanan, Milena Manhães Rodrigues, Chris Ryan, Renato de Oliveira dos Santos, Jessica A. Schottanes, Ole R. Sleipness, Maria Anunciação Ventura, Therez B. Walker

        Gateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include: · Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities. · Multidisciplinary, multi-cultural insights into protected area management. · Applied and conceptual chapters from global perspectives.

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