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      • Trusted Partner
      • Trusted Partner
        Business, Economics & Law
        October 2017

        Service Failures and Recovery in Tourism and Hospitality

        A Practical Manual

        by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz

        Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

      • The Arts: General Issues
        September 2017

        The Artist, The Censor, and The Nude

        A Tale of Morality and Appropriation

        by Glenn Harcourt, Pamela Joseph, Francis M. Naumann

        Thoughtful and rigorous, the book provides an excellent survey of contemporary censorship. – Publishers Weekly   This hybrid book examines the art and politics of “The Nude” in various cultural contexts, featuring books of canonical western art censored in Iran. Featuring American artist Pamela Joseph’s feminist appropriation of these images as well as Iranian and other Middle Eastern contemporary artists Aydin Aghdashloo (Iran), Boushra Almutawakel (Yemen), Ana Lily Amirpour (Great Britain/USA), Gohar Dashti (Iran), Daryoush Gharahzad (Iran), Shadi Ghadirian (Iran), Bahman Ghobadi (Iranian Kurdistan), Tanya Habjouqa (Jordan), Katayoun Karami (Iran), Hoda Katebi (USA), Simin Keramati (Iran/Canada), Mohsen Makhmalbaf (Iran/ Great Britain), Shohreh Mehran (Iran), Houman Mortazavi (Iran), Manijeh Sehhi (Iran), and Newsha Tavakolian (Iran/USA).

      • Something is Missing

        Things We Don't Want to Know about Love, Sex and Life

        by Bülent Somay

        Something is Missing is a book trying to demystify the abundance of popular literature on love, sex and life, starting from a Lacanian / psychoanalytic point and eventually ending up in a Marxist / revolutionary one, traversing many areas of popular culture, especially cinema. It attempts to address the Lacanian concepts of lack, desire, the Real and jouissance, through the feminist critique of Lacanianism and the Foucauldian concept of the policies of Truth. And although it categorically denies the existence of a single, attainable, knowable Truth in itself, it endeavors to point out that the search for truth(s) is the only thing that lends any meaning to "Life, the Universe and Everything", apart, of course, from "42", which is Douglas Adams' answer to the same question.

      • October 2020

        Aufbruch am Ararat

        Das neue Armenien

        by Amalia Van Gent

        The dream of a less corrupt, democratic Armenia drove hundreds of thousands onto the streets across the country in the spring of 2018. This peaceful mass movement actually succeeded in driving the corrupt government out of office. But what has become of the great promise in the meantime? Which changes are sustainable and how does the Karabach Conflict affect social developments? This book is a highly topical encounter with modern Armenia, a valuable continuation of the author's first book (Den Ararat in front of her eyes - with Christina Leumann), but also an excitingly written examination of the history of this fascinating, but largely unknown country.

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