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      • Trusted Partner
        Tourism industry
        January 2004

        Consumer Psychology of Tourism, Hospitality and Leisure

        Volume 3

        by Geoffrey I Crouch, Richard R Perdue, Harry J P Timmermans, Muzaffer Uysal

        Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

      • Trusted Partner
        Geography & the Environment
        August 2022

        Festival and Event Tourism

        Building Resilience and Promoting Sustainability

        by Anukrati Sharma, Jeetesh Kumar, Bakhodir Turaev, Priyakrushna Mohanty

        Festivals and events vary from small, neighbourhood celebrations through to mega gatherings, and both can be attractive to tourists. They come with their own unique challenges and opportunities however, which means destinations must carefully consider their responsibility to local people, and host them in a sustainable manner. Divided into four sections, this book covers the sustainability, community involvement and destination marketing aspects of festivals and events. It: - Reviews the common trends, trajectories and competition in the event tourism market; - Discusses the role of event organizers in ensuring the sustainability of events and their destinations, including green activities and cultural preservation; - Considers the role of the community in achieving sustainability through volunteerism, heritage conservation and ensuring events boost community spirit. Also covering important issues such as the marketing, branding and promotion of events, this book unravels the opportunities and challenges associated with sustainable festivals and events. It uses an array of case studies and a global author team to provide an important resource for tourism and event researchers and professionals.

      • Trusted Partner
        Humanities & Social Sciences
        January 2013

        Catholic England

        by R. N. Swanson

      • Trusted Partner
      • Trusted Partner
        May 2023

        Technology and Social Transformations in Hospitality, Tourism and Gastronomy

        South Asia Perspectives

        by Savita Sharma, Shivam Bhartiya

        This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.

      • Trusted Partner
        March 2021

        Collector's Edition of Illustrations of Yan Zhen's Works: Because of Women

        by Yan Zhen

        "Because of a Woman" is a full-length novel. The heroine Liu Yiyi, like all intellectual women, yearns for love and pursues independence, but after graduating from university, she was brutally encircled and suppressed by men, money and desire. She rushed from the left to the right and couldn't break through. She looked around at a loss and went to sink. The one who should love realizes that it is even more of a dead end. In the end, he succumbed to fate and walked into a dull marriage. She has never used her feet to stand firmly on the ground, allowing her love to last forever with a certain spiritual connotation, she just wove a beautiful dream floating and dizzy, counting on someone to help her To achieve the highest happiness in her life. In the face of every reality, because she was a woman, she repeatedly chose to compromise and choose temporary satisfaction, losing to the weakest part of human nature. The author conducts a detailed anatomy of this common story. Liu Yiyi's plight represents the true plight of some intellectual women. The novel deeply embodies the author's sense of anxiety.

      • Trusted Partner
        Business, Economics & Law
        December 2021

        Managing Staff Turnover

        by Häfner, Alexander; Truschel, Christina

        The long-term retention of top performers is of great economic relevance for companies. Unwanted staff turnover generates high costs in companies and is often accompanied by losses in terms of quality, customer satisfaction and productivity. In addition, it is becoming increasingly difficult to recruit good specialists and managers on the labor market.  Based on the current state of research, this book describes guidelines for the systematic analysis of reasons for staff turnover and provides practical recommendations for how to retain top performers (e.g., conducting retention interviews, designing attractive career paths). It also explains how classic HR tools, such as employee surveys or team meetings, can help prevent unwanted turnover. The topics presented range from the initial training, through discussions to clarify expectations, to exit interviews and typical problems encountered when implementing turnover management. Special emphasis is placed on the question of what both immediate superiors (e.g. team leaders) and those responsible for personnel and organizational development as well as the management can do to prevent unwanted staff turnover. Case studies from various industries (e.g. production, retail, care) round off this book. For:• professionals in leadership positions• HR managers• personnel and organizational developers• business consultants, coaches, and supervisors• personnel psychologists• students and teachers of industrial, business andorganizational psychology as well as businessadministration

      • Trusted Partner
        July 2023

        An Interprofessional Approach to Veterinary Nutrition

        by Rachel Lumbis, Tierney Kinnison

        In veterinary practice, the interface between veterinarians, veterinary nurses or technicians, and paraprofessional team members is crucial. It influences patient care, the incidence of medical errors, client satisfaction, the success of the veterinary practice and revenue generation. Ensuring a coherent approach to the maintenance of the animal health and wellbeing is of paramount importance, yet challenges such as interprofessional prejudice, contrasting motivations, and a lack of recognition, respect, empowerment or trust, can prevent best practice. Nutrition is one of the most important considerations in the maintenance of health, and plays a critical role in disease management, patient recovery and hospital outcome. Owners are increasingly aware of nutrition's role in optimising pet health, yet considerable misinformation can make this one of the most difficult aspects of pet ownership. Playing a central role as a source of expert information, the veterinary healthcare team must rise to the challenge of optimising pet nutrition. This book: - Provides evidence-based theory in an accessible and practical way to help veterinary healthcare teams implement interprofessional approaches to nutritional care and support; - Demonstrates how robust interprofessional practice and teamwork help to overcome challenges; - Emphasises collaborative working across the healthcare team. With effective interprofessional communication and collaboration considered a key factor in the successful implementation of nutritional assessment, forming a positive team environment founded on respect, trust and mutual support helps to overcome challenges and provide the best outcome for both pets and their owners.

      • Trusted Partner
        Business, Economics & Law
        December 2016

        Visitor Management in Tourism Destinations

        by Julia N Albrecht

        Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students. Key Features: · Considers critical concepts and influential factors in visitor management. · Illustrates current issues in visitor management. · Research-based case studies contribute to an overall understanding of core issues. · Covers the state-of-the-art in guiding and interpretation. ; This book demonstrates current knowledge on Visitor Management and provides insight into conceptual issues. ; PART I: Introduction and Foundation Chapter 1: Introduction to Visitor Management in tourism Destinations Chapter 2: Destination Management and Visitor Management: Non-convergent Literatures but Complementary Activities and Issues Chapter 3: Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions Chapter 4: The Social and Political Dimensions of Visitor Management: Rural Home-based Accommodations PART II: Critical Concepts in Visitor Management Chapter 5: Indicators and Standards-Based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites Chapter 6: Managing Nature-Based Visitors’ Perceived Service Quality, Satisfaction and Future Behaviour Intention Chapter 7: The Relevance of Visitors’ National Park Affinity for Effective Visitor Management in Protected Areas PART III: Current Issues in Visitor Management Chapter 8: Visitor Monitoring in the Tapajós National Forest, Brazil Chapter 9: Tourist Behaviours, Vandalism and Stakeholder Responses Chapter 10: Augmented Reality Application in Museum Visitor Experiences PART IV: The State of the Art in Guiding and Interpretation Chapter 11: Strategies for Successful Interpretation Techniques in Visitor Attractions: The Operationalization of Guided Tours in Museums Chapter 12: Using Heritage Interpretation to Manage Film-induced Tourism at Heritage visitor Attractions Chapter 13: Theories of Learning and their Application in Interpretation Chapter 14: Critical Reflections on the Role of Interpretation in Visitor Management PART V: Conclusion Chapter 15: Current Knowledge and Future Research Directions in Visitor Management

      • Trusted Partner
        Medicine
        October 2015

        Burnout and Chronic Occupational Stress

        A Guide for Those Affected and Their Relatives

        by Andreas Hillert/Stefan Koch/Dirk Lehr

        In today’s work environment, which is dominated by high pressure, many professionals are experiencing chronic stress, some even "burn out". This guide provides information about the connection between occupational stress and burnout. It presents scientifically sound and proven strategies for counteracting chronic stress.   The model of the “gratification crisis”, which states that an imbalance between professional engagement and the obtained gratifications, e.g. salary and appreciation, leads to persistent stress and an increased risk of physical and mental illness, is the focus of this guide. Based on case studies and concrete instructions, readers are supported in reviewing their own situation.   The guide goes on to present coping strategies, e.g. how important decisions can be made in high stress situations, how to avoid vague assessments, how to strengthen the ability to distance oneself after work, and how to improve quality of leisure time. This title can be used as a stand-alone guide as well as supplemental material to coaching or therapy.   Target Group: psychotherapists, specialists for psychiatry and psychotherapy, specialists for psychosomatic medicine and psychotherapy, clinical and health psychologists, occupational and organizational psychologist, rehabilitation psychologist, coaches, students and teachers of psychology, supervisors

      • Trusted Partner
        Business, Economics & Law
        June 2016

        Creating Experience Value in Tourism

        by Peter Björk, Nina K Prebensen, Prakash Chathoth, Joseph S Chen, M. Joseph Sirgy, Muzaffer Uysal, Graham M S Dann, Tove I. Dahl, Lidia Andrades Caldito, Haywantee Ramkissoon, Vincent Magnini, Øystein Jensen, Line Mathisen, Akan Yanik, Tor Korneliussen, Xiaojuan Yu, Bruce Prideaux, Lena Mossberg, Ossi Pesämaa, Young-Souk Lee

        As the field of tourism grows in maturity and scientific sophistication, it is important to fully understand the breadth and depth of vacation experience value. Current research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives, and interpretations of how tourists, as customers, create value alone and with others. Providing an analytical and systematic clarification of the approaches, this book suggests an understanding of the differences, offering new and practical knowledge for tourism scholars and professionals to highlight the relevance of the concept to firms and organizations. Including a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour and factors affecting value creation from physiological and psychological perspectives. Concluding with a summary of the areas for future research, it is a valuable resource for researchers of tourism, leisure and recreation. ; This book evaluates vacation experience value, as it is created and co-created by the tourist engaging in the experience, for himself, other tourists and the tourism firm. Providing a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour. ; I: Preface1: Co-creation of Tourist Experience: Scope, Definition and Structure2: Dynamic Drivers of Tourist Experiences3: Tourist Experience Value: Tourist Experience and Life Satisfaction4: Conceptualization of Value Co-creation in the Tourism Context5: Why, Oh Why, Oh Why, Do People Travel Abroad?6: Revisiting Self-congruity Th eory in Travel and Tourism7: Moving People: A Conceptual Framework for Understanding How Visitor Experiences can be enhanced by Mindful Attention to Interest8: Co-creation of Experience Value: A Tourist Behaviour Approach9: Authenticity as a Value Co-creator of Tourism Experiences10: Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline11: Approaches for the Evaluation of Visitor Experiences at Tourist Attractions12: Storytelling in a Co-creation Perspective13: Tourist Information Search: A DIY Approach to Creating Experience Value14: Co-creation of Value and Social Media: How?15: Prices and Value in Co-produced Hospitality and Tourism Experiences16: Value Creation: A Tourism Mobilities Perspective17: Guide Performance: Co-created Experiences for Tourist Immersion18: Value Creation and Co-creation in Tourist Experiences: An East Asian Cultural Knowledge Framework Approach19: Challenges and Future Research Directions

      • Trusted Partner
        Business, Economics & Law
        December 2016

        Sustainable Island Tourism

        Competitiveness and Quality of Life

        by Patrizia Modica, Patrizia Modica, Louise Twining-Ward, Muzaffer Uysal, Muzaffer Uysal, Robertico R Croes, Haywantee Ramkissoon, Jack Carlsen, Kelly Bricker, Allan S Wright, Elisa Scanu, Maria Oroian, Gyumin Lee, Deborah Kerstetter, Anna Farmaki, Levent Altinay, Muhammet Yasarata, Meghan Beardsley, Marketa Kubickova, Mariyam Zulfa

        Tourism continues to grow, and as the industry develops, it is important for researchers and practitioners to fully understand and examine issues such as sustainability, competiveness, and stakeholder quality of life in tourism centres around the world. Focusing on the unique perspective of island tourism destinations, this book outlines impacts on, and potential strategies for protecting, the natural environment, local economy, and local culture. Presenting an interdisciplinary integrated approach, this important collection of new research: - Is the first book to provide coverage on sustainable tourism best practice in island destinations; - Focuses on the unique perspective of islands as destinations, exploring the interplays of competitiveness and quality of life; - Includes a portfolio of conceptual, empirical, and case-based studies written by international experts to give a balanced and comprehensive view. A timely and important read for researchers, students and practitioners of tourism, this book also provides a valuable resource for researchers of sustainability and environmental science. ; As the tourism industry develops, it is vitally important issues such as sustainability, competitiveness, and stakeholder quality of life are fully understood. Focusing on the unique perspective of island destinations, this book outlines impacts on, and potential strategies for protecting, the natural environment, local economy, and local culture. ; Part l: Sustainable Island Tourism1: Sustainability and Tourism Development in Island Territories.2: Ecotourism and Environmental Management: A Case Study of a Partnership for Conservation in Fiji3: Rhetoric versus the Realities of Sustainable Tourism: The Case of CyprusPart II: Competitiveness and Quality of life4: The Various Faces of Competitiveness in Tourism: A Survey of the extant literature5: Island Tourism Competitiveness and Sustainability in the Maldives6: Quality of Life, the TALC, and Sustainability: A Case of CUBA7: Place Satisfaction, Place Attachment and Quality of Life: Development of a Conceptual Framework for Island DestinationsPart III: Sustainability and Alternative Resource use8: Developing a Sustainable Caribbean Tourism Product9: Dive Tourism and the Entrepreneurial Process in the Perhentian Islands, Malaysia.10: Stakeholders’ Perceived Impact of Wind Farms at a Tourism Destination. A Case Study of Jeju Island, South KoreaPart IV: Challenges and Future Research Directions11: Island Tourism: Challenges and Future Research Directions

      • Trusted Partner
        Zoology & animal sciences
        May 2021

        Nutrition and Feeding Organic Cattle

        by Robert Blair

        Organic cattle farming is on the increase, with consumer demand for organic milk and meat growing yearly. Beginning with an overview of the aims and principles behind organic cattle production, this book presents extensive information about how to feed cattle so that the milk and meat produced meet organic standards, and provides a comprehensive summary of ruminant digestive processes and nutrition. Since the publication of the first edition, global consumers have increasingly become concerned with the sustainability of meat production. Here, Robert Blair considers the interrelationships of sustainable practices and profitability of organic herds, reviewing how to improve forage production and quality, and minimizing the need for supplementary feeding using off-farm ingredients. This new edition also covers: - Managing a recurrent shortage of organic feed ingredients, due to increased GM feed crop cultivation worldwide - Current findings on appropriate breeds and grazing systems for forage-based organic production - Diet-related health issues in organic herds and the effects of organic production on meat and milk quality. Required reading for animal science researchers, advisory personnel that service the organic milk and beef industries and students interested in organic milk and meat production, this book is also a useful resource for organic farming associations, veterinarians, and feed and food industry personnel.

      • Trusted Partner
        Agriculture & related industries
        February 1997

        Asian Rice Bowls: The Returning Crisis?

        by Prabhu L Pingali, Mahabub Hossain, Roberta V Gerpacio

        Less than two decades ago, the world was focusing on the impending food crisis across Asia, which was given little hope of ever being able to meet its rapidly growing food demand. Since then, Asia has made a quantum leap in food production. Technological innovations and policies that promoted intensive rice production systems helped achieve this. The authors of this book argue that there is a growing sense of complacency about future food supplies in Asia and that such complacency is not warranted. While rice productivity may increase, this will be limited by a number of factors: withdrawal of land and labor from agriculture to other uses, increased competition for resources, and land degradation. It is unlikely to match the increase in demand for rice because of population growth. The book provides a thorough assessment of the opportunities for increasing land productivity, including crop diversification. It evaluates the successes and limitations of the Green Revolution for rice in Asia and projects economic and technological trends forward over the next three decades.

      • Trusted Partner
        Humanities & Social Sciences
        March 2017

        Ephemeral vistas

        by Paul Greenhalgh

        The international exhibitions held around the world between 1851 and 1939 were spectacular gestures, which briefly held the attention of the world before disappearing into an abrupt oblivion, of the victims of their planned temporality. Known in Britain as Great Exhibitions, in France as Expositions Universelles and in America as World's Fairs, the genre became a self-perpetuating phenomenon, the extraordinary cultural spawn of industry and empire. Thoroughly in the spirit of the first industrial age, the exhibitions illustrated the relation between money and power, and revelled in the belief that the uncontrolled expression of that power was the quintessence of freedom. Philanthropy found its place on exhibition sites functioning as a conscience to the age although even here morality was inextricably linked to economic efficiency and expansion. Imperial achievement was celebrated to the full at international exhibitions. Nevertheless, most World's Fairs maintained an imperial element and out of this blossomed a vibrant racism. Between 1889 and 1914, the exhibitions became a human showcase, when people from all over the world were brought to sites in order to be seen by others for their gratification and education. In essence, the English national profile fabricated in the closing decades of the nineteenth century was derived from the pre-industrial world. The Fine Arts were an important ingredient in any international exhibition of calibre. This book incorporates comparative work on European and American empire-building, with the chronological focus primarily on the nineteenth and twentieth centuries, when these cultural exchanges were most powerfully at work.

      • Trusted Partner
        Business & management
        November 2012

        Veterinary Practice Management

        by Catherine R Coates, Alan Jones, Michael W Coates

        Veterinarians are increasingly aware of the need to recognise they are working in a business enterprise. From operating as small practices twenty years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million pound hospitals. Drawing together the latest information on practice management, this textbook provides practical and straightforward coverage of major elements, including client relationships and staff management, business and financial procedures, computer systems and project management. This book covers practice management topics as taught in veterinary schools worldwide, providing students with a textbook resource in this increasingly important subject. It is also a valuable source of information for newly qualified veterinarians, veterinarians interested in practice management and veterinary practice managers.

      • Trusted Partner

        OMNI Learning Guide to Reading Comprehension Strategies

        by Lorraine Gerstl

        I know I should read more, but I’m so busy, it takes time to read, and so much of what I try to read doesn’t really make that much sense to me …” Those can be the words of a third grader or, just as easily, the words of an adult. In our hurry-up world of bits and bytes, and the need for instant gratification, the sad and simple truth is that people don’t read as much as they used to and, more tragic, they understand what they read far less than in the past.In this practical, hands-on Guide, the author, a Master Teacher with more than thirty-five years of practical success teaching both children and adults of all ages, shares her Ideas on teaching reading comprehension strategies! The underlying message she delivers is: Comprehensive Strategies are important because Reading is an Active, not a Passive, Process.Reading can seem incredibly complicated. It involves not only making sense of the squiggles on a page – deciphering the alphabetic code and figuring out the words, but reading also entails giving meaning to, understanding, and thereby enjoying what we read.Reading comprehension is absolutely critical to communication, whether it involves a doctor healing a patient, a lawyer presenting an argument in court, an astronaut needing to know how to repair a malfunction when he is thousands of miles above the earth, or, most important, enriching and widening the scope of your life! In fact, you cannot think of one area of learning or practice where understanding what you read is not absolutely essential.The more you understand what you read, the less of a drudgery and the more of a joy it becomes. Reading is the key that unlocks the door to the universe.Get ready to start a great adventure – and to grab hold of the key that will unlock the door to your universe!Lorraine Gerstl is truly a woman for all seasons! She taught deaf children in her native South Africa before emigrating to the United States, where she raised her own children, then recommenced her teaching career at Briarcliff Academy / Robert Louis Stevenson before moving to Santa Catalina for nearly three decades as its beloved third-grade teacher. Since her “retirement” in 2017, she formed a partnership with Margie Lotz, a colleague from Santa Catalina: Omni Learning Center, which provides educational enrichment for homeschoolers. Lorraine has produced, directed, and acted in plays, musicals, variety shows, picked up a National Disney Teacher of the Year nomination, and traveled a good slice of the world in the process. An editor and internationally published writer, who won’t hesitate to stretch her students’ reach to the stars, she still revels in her favorite title – “Mom.” 76 Pages, Published by OMNI Learning Center Educational Guides,2020.______________OMNI Learning Center Educational Guides: Guide to Study for Success, Guide to Manners & Etiquette, Guide to Theater in the Classroom, Guide to Reading Comprehension Strategies.

      • Trusted Partner
        2022

        Pharmacy Practice for Pharmaceutical Technicians

        by Rainer Neukirchen, Dr. Holger Herold, Dr. Wolfgang Kircher, Annegret Lehmann, Rainer Neukirchen, Rika Prager, Anke Schichte, Heike Steen and Dr. Markus Zieglmeier

        This completely redesigned book provides concise knowledge about the main topics of over-the-counter sales. It provides the most important facts about: - Areas of the law relevant to pharmacies and regulations on hazardous materials, - The most important issues concerning self-medication and correct use of dosage forms, - Medical devices such as bandages and dressings, blood pressure meters and incontinence products, - Specific subjects such as interactions and the misuse of drugs. Text boxes, revised to improve learning, highlight important information; diagrams and pictures illustrate the facts, and QR codes allow access to additional online material. This standard work can be used as a textbook in class, to prepare for the final examination and as a reference work in everyday professional life. The book also brings together all that is important for returnees.

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