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      • El Emporio

        Como grupo editorial, estamos orgullosos de decir que somos creadores de best-sellers, que pasan de ser éxitos locales a éxitos nacionales. Apostamos tanto por autores reconocidos como por autores noveles y nos interesamos en ampliar y renovar nuestro catálogo de manera constante. Como actores activos de la cultura, nuestro horizonte es ofrecer libros que participen de la construcción colectiva de contenidos de calidad.

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      • Trusted Partner
        March 2020

        Employee Retention

        by Felfe, Jörg

        Employees who feel highly connected to their company and who identify with their organization are usually more committed to their employer’s interests and goals. They are more willing to accept change and new developments and remain loyal to the organization. This makes employee retention a key success factor that should not be left to chance but requires special attention and active design. This book shows psychological dimensions and mechanisms of employee retention and imparts the necessary knowledge and approaches to action in order to maintain or promote them. The reader receives a condensed overview of the relevant concepts and the relevant empirical findings on conditions and consequences of commitment and identification. Particular attention is paid to attachment and identification in connection with mergers, in the context of temporary work and in different cultures. The author gives concrete advice and recommendations for active retention management and finally shows perspectives for future research. For:• managers, HR managers, personnel and organizationaldevelopers• personnel and business consultants• personnel psychologists, students, researchers andteachers from the fields of industrial, business andorganizational psychology, business psychology,social and economic sciences and educational sciences

      • Trusted Partner
        Business, Economics & Law
        December 2021

        Managing Staff Turnover

        by Häfner, Alexander; Truschel, Christina

        The long-term retention of top performers is of great economic relevance for companies. Unwanted staff turnover generates high costs in companies and is often accompanied by losses in terms of quality, customer satisfaction and productivity. In addition, it is becoming increasingly difficult to recruit good specialists and managers on the labor market.  Based on the current state of research, this book describes guidelines for the systematic analysis of reasons for staff turnover and provides practical recommendations for how to retain top performers (e.g., conducting retention interviews, designing attractive career paths). It also explains how classic HR tools, such as employee surveys or team meetings, can help prevent unwanted turnover. The topics presented range from the initial training, through discussions to clarify expectations, to exit interviews and typical problems encountered when implementing turnover management. Special emphasis is placed on the question of what both immediate superiors (e.g. team leaders) and those responsible for personnel and organizational development as well as the management can do to prevent unwanted staff turnover. Case studies from various industries (e.g. production, retail, care) round off this book. For:• professionals in leadership positions• HR managers• personnel and organizational developers• business consultants, coaches, and supervisors• personnel psychologists• students and teachers of industrial, business andorganizational psychology as well as businessadministration

      • Trusted Partner
        Business, Economics & Law
        September 2020

        Tourism and Gender-based Violence

        Challenging Inequalities

        by Paola Vizcaino-Suárez, Heather Jeffrey, Claudia Eger

        Gender-based violence (GBV) in travel and tourism is embedded within wider social structures of gender inequalities and discrimination. Even though it is pertinent to study GBV in all its forms, this book focuses on the multiple and interconnected manifestations of violence that women/girls encounter in tourism consumption and production (physical, sexual, emotional or socio-economic), while seeking to open the debate on violence against sexual minorities (LGBT) and discussing men/boys as victims and perpetrators of GBV. By engaging in a critical exploration of the theoretical landscape of GBV and case studies on GBV and sexual harassment, the book adopts a multidisciplinary perspective drawing on feminist, intersectional and post-colonial frameworks, bringing together contributions from academics and practitioners across the globe.

      • Trusted Partner
        Biology, life sciences
        May 2021

        Ten Steps to Building a Successful Veterinary Practice

        by Wendy Sneddon

        This book is a down to earth, practical guide which provides ten simple steps for success for anyone responsible for recruiting a winning veterinary practice team: whether they are recruiting employees and building their team, or changing culture and creating a supportive environment where employees are engaged and motivated. It is ideal for small business owners who can't afford to employ any human resource support.Intensely practical, it delivers key facts for veterinary staff starting out in business. The book:· Details how you can attract, recruit and retain the right people for a winning team· Guides you on creating a well organised, supportive practice in which employees can flourish· Provides you with a basic introduction to building a strategy and improving your marketing campaigns· Covers the basics of sound financial planning and how to win clients and increase your revenues· Looks at how to manage common pitfallsWith a wealth of practical templates and forms to use, this book adopts a straight-talking approach which will be welcomed by anyone starting their own veterinary practice. Table of contents 1: Step 1: WHY? 2: Step 2: Your First Time? 3: Step 3: Vision, Mission, Values and Culture 4: Step 4: How to Define What and Who You Need 5: Step 5: Recruitment and Induction 6: Step 6: Performance Management and Employee Engagement 7: Step 7: Employee Health and Wellbeing 8: Step 8: How to Build a Loyal Client Database and Marketing Your Practice 9: Step 9: Financial Management 10: Step 10: Three Key Strategies to Increase Your Revenue by 25%

      • Trusted Partner
        Business, Economics & Law
        March 2019

        Emotional Intelligence in Tourism and Hospitality

        by Erdogan Koc

        Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

      • Trusted Partner
        Tourism industry
        June 2009

        People and Work in Events and Conventions

        A Research Perspective

        by Hannah Theobald, Charles Arcodia, John Arthur, Parveen Yaqoob, Bruce German, Christopher Auld, Ronan Gormley, James D House, Paula Jauregi, Zuleika Beaven, Anne Pihlanto, Jo Lunn, Katalin Formádi, Bruce Mullan, Joe Goldblatt, Nigel Scollan, Russell Hoye, Kevin J Shingfield, Leo Jago, Chris Kemp, Jeong S Sim, Adele Ladkin, Judith Mair, Vivienne S McCabe, Roselyne N Okech. Edited by Caroline Rymer, Thomas Baum, Eddie Deaville, Margaret Deery, Clare Hanlon, Leonie Lockstone, Karen A Smith.

        The part of the tourism industry which covers events, conventions and meetings is a substantial part of the global economy and provides employment for a very large number of people worldwide. The breakdown of employees in this sector is complex - employees can be full-time, casual labour or part of a volunteer workforce, and events can be as diverse as the Olympic Games and a local meeting. This book examines the role of people who work in events, meetings and conventions by looking at the context in which they work, and presenting theories, perspectives underlying trends of employment in this sector. Leading authors present international examples to further understanding of the concepts involved in people management in tourism events. This book will be an important resource for students and researchers of leisure, tourism and events management.

      • Trusted Partner
        Business, Economics & Law
        November 2020

        Der 5S-Navigator

        69+ Karten zur Optimierung der Arbeitsumgebung

        by Ohnesorge, Doris; Kroslid, Dag; Pohl, Johannes

        Optimize work areas with 5S and avoid waste! 69 cards for direct use in workshops Discover potential together and put it into practice Minimize search times, improve quality, avoid errors, reduce inventories, motivate employees, inspire customers with simple means Can be used as a starting point for the introduction of Lean Management Includes current topics such as agility, industry 4.0, sustainability, occupational safety and crisis management

      • Trusted Partner
        Sport & leisure industries
        August 2006

        Tourism and Welfare

        Ethics, Responsibility and Sustainable Well-being

        by D Hall, Frances Brown

        The concept of welfare is a somewhat neglected area within tourism studies, despite the continued growth of interest in key issues such as ethics, tourist safety, employee's well-being, human rights, ethnocentrism, cultural sensitivity and behaviour codes, green consumerism, and the perceptions of management of 'sustainability'. This book provides an explanation, definition and a critique of welfare and a welfare approach covering these issues. Chapters cover the welfare of tourists, employees in the tourism industry, residents in tourism destinations, animals as tourist attractions and the natural environment.

      • Trusted Partner
        Business innovation
        August 2014

        Imagineering: Innovation in the Experience Economy

        by Gabrielle Kuiper, Bert Smit

        To survive in today’s complex economies, it is imperative for companies to understand their consumers in terms of how and why they like to use their products. Distinction based on quality no longer provides competitive advantage. Imagineers use design methods to create meaningful experiences that connect consumers to brands, employees to companies and consumers to consumers. This book explains the background of the need for experiences and then focusses on how to design them. Bringing theory into practice for students of tourism marketing, event planning and business, it provides a window into the creative world of Imagineering.

      • Trusted Partner
        May 2022

        The Price of Freedom

        What Europe must do now. A wake-up call

        by Edzard Reuter

        Edzard Reuter is a European by conviction, and a fighter for an economy that is also geared to the well-being of employees, the environment and society. In his book, he looks back at the 90 years of his life as a politically and socially committed person. The expert in and observer of world politics and the world economy shows how the world has changed and what role the Middle East, Russia, the USA and China play in this. For Reuter, the path of the European Union is quite clear: it has to become an independent state structure. The war in Ukraine testifies to the urgency of a paradigm shift in Europe.

      • Trusted Partner
        Tourism industry
        February 2009

        Operations Management in the Travel Industry

        by Edited by Peter Robinson

        Operations Management in the Travel Industry provides a broad, in-depth coverage of the knowledge and skills necessary for effective and successful management, including finance, marketing, individual and corporate social responsibility, meeting customer expectations and managing, motivating and retaining employees. Using both theory and real world case studies, it describes the commercial realities of the sector in relation to decision making and business outcomes, with practical consideration given to balancing the needs of a commercial business to drive forward innovation and increase profitability for investors. This book is the prescribed text for the Foundation Degree in Travel Operations Management, and will also be useful to industry practitioners and students in a range of related courses at all levels.

      • Trusted Partner
        2024

        Successful Additional Recommendations

        Optimum customer advice in the pharmacy

        by S. Rapp and S. Porceddu

        Consultations with added value Successful advice that brings additional sales is fun, optimally supports patient therapy, and also contributes to the success of the pharmacy. This book shows how to identify customers’ individual needs, ask the right questions, make appropriate additional recommendations, and round off the discussion with helpful tips. The two authors explain the following in three chapters: • the well-managed customer consultation – step by step to success • practical examples for customer consultations concerning the most important acute indications – with key questions and appropriate additional recommendations • successful communication – as the basis for a good team, motivated employees, and satisfied customers This book provides a source of ideas for additional therapies and can also be used as a reference work or for targeted team training. The bonus of additional sales then comes naturally!

      • Trusted Partner
        September 2021

        Enjoying the Moment

        by Changsha Bank Corporate Culture Construction Committee

        This is a collection of works on the theme of corporate culture. There are four chapters in the book: "Enjoy•Value", "Enjoy•Ecology", "Enjoy•Life", "Enjoy•Culture". The first chapter elaborates the development of Changsha Bank into a big, party building as the soul, management as the foundation, service as the key, love as the beauty, and technology as the first from the three dimensions of management, products and the future. It records the birth and development of Changsha Bank’s products Growth, imaginative business planning, etc.; Chapter 2 shows the steps of Changsha Bank to explore ecological banking, build a financial ecosystem, cross-border brand alliances, openness and win-win, compatibility and inclusiveness; Chapter 3 tells the story of employees' hard work, etc.; The fourth chapter presents the research results of the Changsha Bank’s Corporate Culture Construction Expert Advisory Committee.

      • Trusted Partner
        September 2015

        Times Micro Report

        by Fang Xuemei

        This book is a collection of mini-reportage by a woman writer and journalist. From the delicate and keen perspective of women, the author discovers a series of beautiful people and things from the hustle and bustle of life. Among them are judges who have fallen on the job; some of them can't eat salt, but rely on their own efforts to establish Yizhai in the poor countryside. The school has been the principal for 18 years; there are employees of special education schools who devote unlimited love to disabled students; there are Miao daughter-in-laws who return to the village and benefit the villagers after becoming rich, and so on. For these ordinary people, the author uses sincere words and on-site shots to present to readers a reading that reflects the positive energy of the times.

      • Trusted Partner
        2023

        Compulsory Training. Preparing and blistering

        Pursuant to Art. 34 ApBetrO

        by Manuela Queckenberg

        If medicines are prepared or blistered in advance, this not only saves time during the course of nursing care but also prevents medication errors. Section 34 of the German Ordinance on the Operation of a Pharmacy (ApBetrO) regulates the procedure and at the same time stipulates staff training. This is the perfect tool to use! The whole field of preparing and blistering, presented on 43 slides: - Basics: definitions and statutory requirements - Requirements: rooms, staff, hygiene, and occupational safety and health - Prerequisites: quality and plausibility - Drug products: whitelist and blacklist - Manufacture: from deblistering to labelling The content of the 2nd edition has been updated. The volume now contains many new photos and illustrations. Training slides, explanatory text and the form for documenting the training can be found as usual on the tabletop display and for download. Whether new employees or old hands – everyone benefits!

      • Trusted Partner
        Social & cultural history
        January 2016

        Gender, rhetoric and regulation

        Women's work in the Civil Service and the London County Council, 1900–55

        by Helen Glew

        The Civil Service and the London County Council employed tens of thousands of women in Britain in the early twentieth century. As public employers these institutions influenced both each other and private organisations, thereby serving as a barometer or benchmark for the conditions of women's white-collar employment. Drawing on a wide range of archival sources - including policy documents, trade union records, women's movement campaign literature and employees' personal testimony - this is the first book-length study of women's public service employment in this period. It examines three aspects of their working lives - inequality of pay, the marriage bar and inequality of opportunity - and demonstrates how far wider cultural assumptions about womanhood shaped policies towards women's employment and experiences. Scholars and students with interests in gender, British social and cultural history and labour history will find this an invaluable text.

      • Trusted Partner
        Biography & True Stories

        Suffering Hero Ren Zhengfei

        Basic Law of Huawei

        by Wang Yukun

        This is a book about a man, a father and an enterprise. It tells the story of the suffering experience in the the growth stage of Ren Zhengfei, the boss of Huawei, as well as the influence of the parents on him; analyzes the twists and turns from his resignation from a state-owned enterprise to starting his own business step by step, as well as the bitterness, hardship, tribulation, despair and persistence he has experienced; based on his life experience, summarizes Ren Zhengfei's theory of "Gray Philosophy" and underlying management thinking system in Huawei. From the parallel clues of Ren Zhengfei and Huawei, the author presents the ideological history of Huawei over the past 30 years to the readers, and let readers understand the reasons why Huawei employees have unified thoughts, strong cohesion and Why Huawei step by step goes global.

      • Trusted Partner
        2023

        Telepharmacy

        Aid for the pharmacy

        by Dr. B. Mecking and S. Wessinger

        Ready for telepharmacy? Digitalisation is not only increasingly influencing our private lives, it is also playing an ever greater role in the healthcare sector. For example, digitalisation in the form of telepharmacy can significantly improve comprehensive patient care. This book shows how telepharmacy makes it possible to tap into new target groups and thus strengthen brick-and-mortar pharmacies. In addition, it suggests a wide range of possible ways of implementation, from individual patient consultations to telepharmaceutical lectures. In addition to the opportunities offered by telepharmacy, the authors also discuss • how telepharmaceutical services can be integrated into existing workflows, • how telepharmacy can enable employees to work from home, and • which technical and legal aspects need to be considered, especially regarding data protection. Telepharmacy can be used to expand the pharmacy‘s digital offering. Practical examples and checklists make it easier to get started.

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