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      • E-planet Educational Services

        About E-planet E-planet Educational Services is an international organisation created by a dedicated and enthusiastic team of experts on education, marketing and development. Our goal is to provide our partners, students and customers with top-level services and products. That is why we have developed a unique, fully integrated company for ESL (English as a Second Language) educational services and business training. We combine traditional methods with cutting-edge technology to achieve a variety of purposes!

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      • Trusted Partner
        May 2023

        Technology and Social Transformations in Hospitality, Tourism and Gastronomy

        South Asia Perspectives

        by Savita Sharma, Shivam Bhartiya

        This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.

      • Trusted Partner
        The Arts
        September 2024

        The renewal of post-war Manchester

        Planning, architecture and the state

        by Richard Brook

        A compelling account of the project to transform post-war Manchester, revealing the clash between utopian vision and compromised reality. Urban renewal in Britain was thrilling in its vision, yet partial and incomplete in its implementation. For the first time, this deep study of a renewal city reveals the complex networks of actors behind physical change and stagnation in post-war Britain. Using the nested scales of region, city and case-study sites, the book explores the relationships between Whitehall legislation, its interpretation by local government planning officers and the on-the-ground impact through urban architectural projects. Each chapter highlights the connections between policy goals, global narratives and the design and construction of cities. The Cold War, decolonialisation, rising consumerism and the oil crisis all feature in a richly illustrated account of architecture and planning in post-war Manchester.

      • Trusted Partner
        2023

        Pharmacy Services

        Future on site

        by Dr. S. Werner and T. König

        Make it simple! The pharmacy can do more than just provide medicines. In this book, two smart authors show what ideas are out there for pharmacy services and how they can be offered. This involves much more than just the pharmaceutical services that are paid for. Digitalisation makes many things possible. Optimised operational processes, broad knowledge and skills become further services that offer good opportunities for the on-site pharmacy. Here you can read about • what contemporary services are available, how they can be introduced, and what they should cost, • why telemedicine and appointment booking software can be helpful strategies, and • how pharmacies can effectively counter the mail-order trade. From the content: pharmaceutical counselling in and outside the pharmacy on health topics, prevention and medicinal products, services for specific target groups, distributing and blistering, vaccination, determination of physiological values and much more.

      • Trusted Partner
        Humanities & Social Sciences
        June 2024

        Neither use nor ornament

        A cultural biography of clutter and procrastination

        by Tracey Potts

        Neither use nor ornament is a book about personal productivity, told from the perspective of its obstacles: clutter and procrastination. It offers a challenge to the self-help promise of a clutter-free life, lived in a permanent state of efficiency and flow. The book reveals how contemporary projections of the good, productive life rely on images of failure. Riffing on the aphorism 'less is more' - a dominant refrain in present day productivity advice - it tells stories about streamlining, efficiency and tidiness over a time period of around 100 years. By focusing on the shadows of productivity advice, Neither use nor ornament seeks to unravel the moral narratives that hold individuals to account for their inefficiencies and muddles.

      • Trusted Partner
        Sport & leisure industries
        September 2006

        Managing Tourism and Hospitality Services

        Theory and International Applications

        by Bruce Prideaux. Edited by Gianna Moscardo, Eric Laws

        The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

      • Trusted Partner
        Humanities & Social Sciences
        March 2017

        Unfit for heroes

        Reconstruction and soldier settlement in the empire between the wars

        by Kent Fedorowich

        Research on soldier settlement has to be set within the wider history of emigration and immigration. This book examines two parallel but complementary themes: the settlement of British soldiers in the overseas or 'white' dominions, Australia, Canada, New Zealand and South Africa, between 1915 and 1930. One must place soldier settlement within the larger context of imperial migration prior to 1914 in order to elicit the changes in attitude and policy which occurred after the armistice. The book discusses the changes to Anglo-dominion relations that were consequent upon the incorporation of British ex-service personnel into several overseas soldier settlement programmes, and unravels the responses of the dominion governments to such programmes. For instance, Canadians and Australians complained about the number of ex-imperials who arrived physically unfit and unable to undertake employment of any kind. The First World War made the British government to commit itself to a free passage scheme for its ex-service personnel between 1914 and 1922. The efforts of men such as L. S. Amery who attempted to establish a landed imperial yeomanry overseas is described. Anglicisation was revived in South Africa after the second Anglo-Boer War, and politicisation of the country's soldier settlement was an integral part of the larger debate on British immigration to South Africa. The Australian experience of resettling ex-servicemen on the land after World War I came at a great social and financial cost, and New Zealand's disappointing results demonstrated the nation's vulnerability to outside economic factors.

      • Trusted Partner
        Business, Economics & Law
        October 2017

        Service Failures and Recovery in Tourism and Hospitality

        A Practical Manual

        by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz

        Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

      • Trusted Partner
        Humanities & Social Sciences
        January 2025

        Serving the public

        The good food revolution in schools, hospitals and prisons

        by Kevin Morgan

        A revealing account of what we feed our citizens in schools, hospitals and prisons. Access to good food is the litmus test of a society's commitment to social justice and sustainable development. This book explores the 'good food revolution' in public institutions, asking what broader lessons can be learned. In schools the book examines the challenge of the whole school approach, where the message of the classroom is being aligned with the offer of the dining room. In hospitals it looks at the struggle to put nutrition on a par with medicine and shape a health service worthy of the name. And in prisons it shows how good food can bring hope and dignity to prisoners, helping them to rehabilitate themselves. Drawing on evidence from the UK and the US, Serving the public highlights how public institutions are harnessing the power of purchase to secure public health, social justice and ecological integrity. The quest for good food in these institutions is an important part of the struggle to redeem the public sphere and repair the damage wrought by forty years of neoliberalism.

      • Trusted Partner
        Business, Economics & Law
        March 2019

        Emotional Intelligence in Tourism and Hospitality

        by Erdogan Koc

        Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

      • Trusted Partner
        Sport & leisure industries
        October 2004

        Improving Tourism and Hospitality Services

        by Eric Laws

        Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

      • Trusted Partner
        The Arts
        January 2019

        Bertrand Blier

        by Sue Harris

        The most complete study of Blier's work to date, Harris traces the director's career from the early 1960s until the present. Outlines the forms, themes and style which dominate in Blier's work, and challenges the many labels that have been used to describe both the corpus of films and the man himself. Provides an original and controversial discussion of Blier's alleged 'misogyny', and invites the reader to understand the scatological and corporeal aspects of Blier's filmmaking in terms of long-established traditions of popular dramatic culture. Brings to light the comic mechanisms underpinning Blier's films and identifies strategies which navigate through one of the most entertaining and disconcerting bodies of work of recent years. The first book on Blier published in English.

      • Trusted Partner
      • Trusted Partner
      • Trusted Partner
        Humanities & Social Sciences
        September 2021

        Nostalgia and the post-war Labour Party

        by Richard Jobson

      • Trusted Partner
        Humanities & Social Sciences
        March 2021

        Religion, regulation, consumption

        by John Lever, Johan Fischer

      • Trusted Partner
        Humanities & Social Sciences
        January 2024

        The urban life of workers in post-Soviet Russia

        Engaging in everyday struggle

        by Alexandrina Vanke

        Despite the intense processes of deindustrialisation around the world, the working class continues to play an important role in post-industrial societies. However, working-class people are often stigmatised, morally judged and depicted negatively in dominant discourses. This book challenges stereotypical representations of workers, building on research into the everyday worlds of working-class and ordinary people in Russia's post-industrial cities. The urban life of workers in post-Soviet Russia is centred on the stories of local communities engaged in the everyday struggles that occur in deindustrialising settings under neoliberal neo-authoritarianism. The book suggests a novel approach to everyday life in post-industrial cities. Drawing on an ethnographic study with elements of arts-based research, the book presents a new genre of writing about workers influenced by the avant-garde documentary tradition and working-class literature.

      • Trusted Partner
        True stories
        2019

        Chaplains. In service of God and Ukraine

        by Kovtunovych Tetiana, Pryvalko Tetiana

        The book contains the memories of military chaplains of various denominations who, since the beginning of the war in the east of Ukraine, performed pastoral care among Ukrainian soldiers.

      • Trusted Partner
        Humanities & Social Sciences
        February 2018

        How to save politics in a post-truth era

        by Ilan Zvi Baron

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