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      • Trusted Partner
        Technology and Social Transformations in Hospitality, Tourism and Gastronomy
        May 2023

        Technology and Social Transformations in Hospitality, Tourism and Gastronomy

        South Asia Perspectives

        by Savita Sharma, Shivam Bhartiya

        This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.

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      • Trusted Partner
        Successful Additional Recommendations
        2024

        Successful Additional Recommendations

        Optimum customer advice in the pharmacy

        by S. Rapp and S. Porceddu

        Consultations with added value Successful advice that brings additional sales is fun, optimally supports patient therapy, and also contributes to the success of the pharmacy. This book shows how to identify customers’ individual needs, ask the right questions, make appropriate additional recommendations, and round off the discussion with helpful tips. The two authors explain the following in three chapters: • the well-managed customer consultation – step by step to success • practical examples for customer consultations concerning the most important acute indications – with key questions and appropriate additional recommendations • successful communication – as the basis for a good team, motivated employees, and satisfied customers This book provides a source of ideas for additional therapies and can also be used as a reference work or for targeted team training. The bonus of additional sales then comes naturally!

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      • Trusted Partner
        Festival and Event Tourism
        Geography & the Environment
        August 2022

        Festival and Event Tourism

        Building Resilience and Promoting Sustainability

        by Anukrati Sharma, Jeetesh Kumar, Bakhodir Turaev, Priyakrushna Mohanty

        Festivals and events vary from small, neighbourhood celebrations through to mega gatherings, and both can be attractive to tourists. They come with their own unique challenges and opportunities however, which means destinations must carefully consider their responsibility to local people, and host them in a sustainable manner. Divided into four sections, this book covers the sustainability, community involvement and destination marketing aspects of festivals and events. It: - Reviews the common trends, trajectories and competition in the event tourism market; - Discusses the role of event organizers in ensuring the sustainability of events and their destinations, including green activities and cultural preservation; - Considers the role of the community in achieving sustainability through volunteerism, heritage conservation and ensuring events boost community spirit. Also covering important issues such as the marketing, branding and promotion of events, this book unravels the opportunities and challenges associated with sustainable festivals and events. It uses an array of case studies and a global author team to provide an important resource for tourism and event researchers and professionals.

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      • Trusted Partner
        The Charm of Folk Customs
        Geography & the Environment
        April 2009

        The Charm of Folk Customs

        by Hong Jiang

        This volume gives an authentic introduction and brief explanation of Chinese folklore and customs from such aspects as mascots, zodiac, folk deities, birthday customs, traditional wedding and funeral ceremonies.

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      • Trusted Partner
        Managing Staff Turnover
        Business, Economics & Law
        December 2021

        Managing Staff Turnover

        by Häfner, Alexander; Truschel, Christina

        The long-term retention of top performers is of great economic relevance for companies. Unwanted staff turnover generates high costs in companies and is often accompanied by losses in terms of quality, customer satisfaction and productivity. In addition, it is becoming increasingly difficult to recruit good specialists and managers on the labor market.  Based on the current state of research, this book describes guidelines for the systematic analysis of reasons for staff turnover and provides practical recommendations for how to retain top performers (e.g., conducting retention interviews, designing attractive career paths). It also explains how classic HR tools, such as employee surveys or team meetings, can help prevent unwanted turnover. The topics presented range from the initial training, through discussions to clarify expectations, to exit interviews and typical problems encountered when implementing turnover management. Special emphasis is placed on the question of what both immediate superiors (e.g. team leaders) and those responsible for personnel and organizational development as well as the management can do to prevent unwanted staff turnover. Case studies from various industries (e.g. production, retail, care) round off this book. For:• professionals in leadership positions• HR managers• personnel and organizational developers• business consultants, coaches, and supervisors• personnel psychologists• students and teachers of industrial, business andorganizational psychology as well as businessadministration

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      • Trusted Partner
        Tourism, Tradition and Culture
        Business, Economics & Law
        September 2020

        Tourism, Tradition and Culture

        A Reflection on their Role in Development

        by David Harrison

        David Harrison has contributed to the academic study of tourism over the last thirty years. This book brings together a collection of his published material that reflects the role played by tourism in 'development,' both in societies emerging from Western colonialism and in societies previously part of the Soviet system. The overarching theme looks at how promoted as a tool for development, tourism can lead to conflict between competing elites, but can also empower groups previously subject to constraint by traditional authorities. Tradition is intensely manipulatable and always reflects power relations. Such pressure on tradition is but one aspect of tourism's wider social impacts, which include changes in economic and social structure which, for many, constitute social problems which need to be addressed. At the same time, 'sustainability,' though apparently a worthy aim, can be a problematic concept, especially when applied to 'traditional' cultures, and may conflict with such ideals as egalitarianism.

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      • Trusted Partner
        Creating Experience Value in Tourism
        Business, Economics & Law
        June 2016

        Creating Experience Value in Tourism

        by Peter Björk, Nina K Prebensen, Prakash Chathoth, Joseph S Chen, M. Joseph Sirgy, Muzaffer Uysal, Graham M S Dann, Tove I. Dahl, Lidia Andrades Caldito, Haywantee Ramkissoon, Vincent Magnini, Øystein Jensen, Line Mathisen, Akan Yanik, Tor Korneliussen, Xiaojuan Yu, Bruce Prideaux, Lena Mossberg, Ossi Pesämaa, Young-Souk Lee

        As the field of tourism grows in maturity and scientific sophistication, it is important to fully understand the breadth and depth of vacation experience value. Current research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives, and interpretations of how tourists, as customers, create value alone and with others. Providing an analytical and systematic clarification of the approaches, this book suggests an understanding of the differences, offering new and practical knowledge for tourism scholars and professionals to highlight the relevance of the concept to firms and organizations. Including a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour and factors affecting value creation from physiological and psychological perspectives. Concluding with a summary of the areas for future research, it is a valuable resource for researchers of tourism, leisure and recreation. ; This book evaluates vacation experience value, as it is created and co-created by the tourist engaging in the experience, for himself, other tourists and the tourism firm. Providing a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour. ; I: Preface1: Co-creation of Tourist Experience: Scope, Definition and Structure2: Dynamic Drivers of Tourist Experiences3: Tourist Experience Value: Tourist Experience and Life Satisfaction4: Conceptualization of Value Co-creation in the Tourism Context5: Why, Oh Why, Oh Why, Do People Travel Abroad?6: Revisiting Self-congruity Th eory in Travel and Tourism7: Moving People: A Conceptual Framework for Understanding How Visitor Experiences can be enhanced by Mindful Attention to Interest8: Co-creation of Experience Value: A Tourist Behaviour Approach9: Authenticity as a Value Co-creator of Tourism Experiences10: Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline11: Approaches for the Evaluation of Visitor Experiences at Tourist Attractions12: Storytelling in a Co-creation Perspective13: Tourist Information Search: A DIY Approach to Creating Experience Value14: Co-creation of Value and Social Media: How?15: Prices and Value in Co-produced Hospitality and Tourism Experiences16: Value Creation: A Tourism Mobilities Perspective17: Guide Performance: Co-created Experiences for Tourist Immersion18: Value Creation and Co-creation in Tourist Experiences: An East Asian Cultural Knowledge Framework Approach19: Challenges and Future Research Directions

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      • Trusted Partner
        An Interprofessional Approach to Veterinary Nutrition
        July 2023

        An Interprofessional Approach to Veterinary Nutrition

        by Rachel Lumbis, Tierney Kinnison

        In veterinary practice, the interface between veterinarians, veterinary nurses or technicians, and paraprofessional team members is crucial. It influences patient care, the incidence of medical errors, client satisfaction, the success of the veterinary practice and revenue generation. Ensuring a coherent approach to the maintenance of the animal health and wellbeing is of paramount importance, yet challenges such as interprofessional prejudice, contrasting motivations, and a lack of recognition, respect, empowerment or trust, can prevent best practice. Nutrition is one of the most important considerations in the maintenance of health, and plays a critical role in disease management, patient recovery and hospital outcome. Owners are increasingly aware of nutrition's role in optimising pet health, yet considerable misinformation can make this one of the most difficult aspects of pet ownership. Playing a central role as a source of expert information, the veterinary healthcare team must rise to the challenge of optimising pet nutrition. This book: - Provides evidence-based theory in an accessible and practical way to help veterinary healthcare teams implement interprofessional approaches to nutritional care and support; - Demonstrates how robust interprofessional practice and teamwork help to overcome challenges; - Emphasises collaborative working across the healthcare team. With effective interprofessional communication and collaboration considered a key factor in the successful implementation of nutritional assessment, forming a positive team environment founded on respect, trust and mutual support helps to overcome challenges and provide the best outcome for both pets and their owners.

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      • Trusted Partner
        Veterinary Practice Management
        Business & management
        November 2012

        Veterinary Practice Management

        by Catherine R Coates, Alan Jones, Michael W Coates

        Veterinarians are increasingly aware of the need to recognise they are working in a business enterprise. From operating as small practices twenty years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million pound hospitals. Drawing together the latest information on practice management, this textbook provides practical and straightforward coverage of major elements, including client relationships and staff management, business and financial procedures, computer systems and project management. This book covers practice management topics as taught in veterinary schools worldwide, providing students with a textbook resource in this increasingly important subject. It is also a valuable source of information for newly qualified veterinarians, veterinarians interested in practice management and veterinary practice managers.

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      • Trusted Partner
        Consumer Psychology of Tourism, Hospitality and Leisure
        Tourism industry
        January 2004

        Consumer Psychology of Tourism, Hospitality and Leisure

        Volume 3

        by Geoffrey I Crouch, Richard R Perdue, Harry J P Timmermans, Muzaffer Uysal

        Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

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      • Trusted Partner
        Catholic England
        Humanities & Social Sciences
        January 2013

        Catholic England

        by R. N. Swanson

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      • Trusted Partner
        Visitor Management in Tourism Destinations
        Business, Economics & Law
        December 2016

        Visitor Management in Tourism Destinations

        by Julia N Albrecht

        Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students. Key Features: · Considers critical concepts and influential factors in visitor management. · Illustrates current issues in visitor management. · Research-based case studies contribute to an overall understanding of core issues. · Covers the state-of-the-art in guiding and interpretation. ; This book demonstrates current knowledge on Visitor Management and provides insight into conceptual issues. ; PART I: Introduction and Foundation Chapter 1: Introduction to Visitor Management in tourism Destinations Chapter 2: Destination Management and Visitor Management: Non-convergent Literatures but Complementary Activities and Issues Chapter 3: Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions Chapter 4: The Social and Political Dimensions of Visitor Management: Rural Home-based Accommodations PART II: Critical Concepts in Visitor Management Chapter 5: Indicators and Standards-Based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites Chapter 6: Managing Nature-Based Visitors’ Perceived Service Quality, Satisfaction and Future Behaviour Intention Chapter 7: The Relevance of Visitors’ National Park Affinity for Effective Visitor Management in Protected Areas PART III: Current Issues in Visitor Management Chapter 8: Visitor Monitoring in the Tapajós National Forest, Brazil Chapter 9: Tourist Behaviours, Vandalism and Stakeholder Responses Chapter 10: Augmented Reality Application in Museum Visitor Experiences PART IV: The State of the Art in Guiding and Interpretation Chapter 11: Strategies for Successful Interpretation Techniques in Visitor Attractions: The Operationalization of Guided Tours in Museums Chapter 12: Using Heritage Interpretation to Manage Film-induced Tourism at Heritage visitor Attractions Chapter 13: Theories of Learning and their Application in Interpretation Chapter 14: Critical Reflections on the Role of Interpretation in Visitor Management PART V: Conclusion Chapter 15: Current Knowledge and Future Research Directions in Visitor Management

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      • Trusted Partner
        Satisfaction
        January 1988

        Satisfaction

        Roman

        by Lawrence, Rae / Übersetzt von Längsfeld, Margarete

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      • Trusted Partner
        Collector's Edition of Illustrations of Yan Zhen's Works: Because of Women
        March 2021

        Collector's Edition of Illustrations of Yan Zhen's Works: Because of Women

        by Yan Zhen

        "Because of a Woman" is a full-length novel. The heroine Liu Yiyi, like all intellectual women, yearns for love and pursues independence, but after graduating from university, she was brutally encircled and suppressed by men, money and desire. She rushed from the left to the right and couldn't break through. She looked around at a loss and went to sink. The one who should love realizes that it is even more of a dead end. In the end, he succumbed to fate and walked into a dull marriage. She has never used her feet to stand firmly on the ground, allowing her love to last forever with a certain spiritual connotation, she just wove a beautiful dream floating and dizzy, counting on someone to help her To achieve the highest happiness in her life. In the face of every reality, because she was a woman, she repeatedly chose to compromise and choose temporary satisfaction, losing to the weakest part of human nature. The author conducts a detailed anatomy of this common story. Liu Yiyi's plight represents the true plight of some intellectual women. The novel deeply embodies the author's sense of anxiety.

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      • Trusted Partner
        Thomas Heywood and the classical tradition
        Literature & Literary Studies
        March 2021

        Thomas Heywood and the classical tradition

        by Tania Demetriou, Janice Valls-Russell

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      • Trusted Partner
        Bai Ethnic Group: Cangshan Mountain, Erhai Lake and the March Fair
        August 2015

        Bai Ethnic Group: Cangshan Mountain, Erhai Lake and the March Fair

        by Fang Suzhen, Xuan Sen

        Festivals of Chinese Ethnic Groups was co-authored by China's well-beloved authors of children's literature including Fang Suzhen, Tang Sulan, Wang Yimei, and was illustrated by celebrated Chinese illustrators such as Cai Gao, Chen Yadan and Zhu Xunde. This series covers intriguing, outstanding and poetic folk tales on festivals and customs from China's ten most representative ethnic groups. Showcasing their courage, gentleness and indomitable will, these delightful stories allow readers to learn more about the distinct and charming characteristics of these ethnic groups. Recommended as parent-child reading by CCTV during the Dragon Boat Festival, this series has won the Most Beautiful Picture Book 2016 prize given by China Library Journal. It was also nominated for the top picture books prize in China for the Chinese Government Award.

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      • Trusted Partner
        Buyi Ethnic Group: The Bull King Festival
        August 2015

        Buyi Ethnic Group: The Bull King Festival

        by Tang Sulan, Chen Xunru

        Festivals of Chinese Ethnic Groups was co-authored by China's well-beloved authors of children's literature including Fang Suzhen, Tang Sulan, Wang Yimei, and was illustrated by celebrated Chinese illustrators such as Cai Gao, Chen Yadan and Zhu Xunde. This series covers intriguing, outstanding and poetic folk tales on festivals and customs from China's ten most representative ethnic groups. Showcasing their courage, gentleness and indomitable will, these delightful stories allow readers to learn more about the distinct and charming characteristics of these ethnic groups. Recommended as parent-child reading by CCTV during the Dragon Boat Festival, this series has won the Most Beautiful Picture Book 2017 prize given by China Library Journal. It was also nominated for the top picture books prize in China for the Chinese Government Award.

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      • Trusted Partner
        Tibetan Ethnic Group: The Sacred Bathing Festival
        August 2015

        Tibetan Ethnic Group: The Sacred Bathing Festival

        by Bing Bo, Chen Yadan

        Festivals of Chinese Ethnic Groups was co-authored by China's well-beloved authors of children's literature including Fang Suzhen, Tang Sulan, Wang Yimei, and was illustrated by celebrated Chinese illustrators such as Cai Gao, Chen Yadan and Zhu Xunde. This series covers intriguing, outstanding and poetic folk tales on festivals and customs from China's ten most representative ethnic groups. Showcasing their courage, gentleness and indomitable will, these delightful stories allow readers to learn more about the distinct and charming characteristics of these ethnic groups. Recommended as parent-child reading by CCTV during the Dragon Boat Festival, this series has won the Most Beautiful Picture Book 2018 prize given by China Library Journal. It was also nominated for the top picture books prize in China for the Chinese Government Award.

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