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      • El Emporio

        Como grupo editorial, estamos orgullosos de decir que somos creadores de best-sellers, que pasan de ser éxitos locales a éxitos nacionales. Apostamos tanto por autores reconocidos como por autores noveles y nos interesamos en ampliar y renovar nuestro catálogo de manera constante. Como actores activos de la cultura, nuestro horizonte es ofrecer libros que participen de la construcción colectiva de contenidos de calidad.

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      • Trusted Partner
        Dietetics & nutrition
        May 2006

        Protein Turnover

        by J C Waterlow

        This book is concerned with protein metabolism at the physiological, not the molecular level and particularly with studies on human beings. Protein turnover is a vital function, no less important than oxygen turnover, because of this over the last 20 years there has been an increase in the research on protein turnover in man, with parallel work on farm animals. Methods that have been used for measuring whole body protein turnover in man, the underlying problems and assumptions and the problems that have been encountered are discussed in this comprehensive book.

      • Trusted Partner
        Business, Economics & Law
        December 2021

        Managing Staff Turnover

        by Häfner, Alexander; Truschel, Christina

        The long-term retention of top performers is of great economic relevance for companies. Unwanted staff turnover generates high costs in companies and is often accompanied by losses in terms of quality, customer satisfaction and productivity. In addition, it is becoming increasingly difficult to recruit good specialists and managers on the labor market.  Based on the current state of research, this book describes guidelines for the systematic analysis of reasons for staff turnover and provides practical recommendations for how to retain top performers (e.g., conducting retention interviews, designing attractive career paths). It also explains how classic HR tools, such as employee surveys or team meetings, can help prevent unwanted turnover. The topics presented range from the initial training, through discussions to clarify expectations, to exit interviews and typical problems encountered when implementing turnover management. Special emphasis is placed on the question of what both immediate superiors (e.g. team leaders) and those responsible for personnel and organizational development as well as the management can do to prevent unwanted staff turnover. Case studies from various industries (e.g. production, retail, care) round off this book. For:• professionals in leadership positions• HR managers• personnel and organizational developers• business consultants, coaches, and supervisors• personnel psychologists• students and teachers of industrial, business andorganizational psychology as well as businessadministration

      • Trusted Partner
        Nursing

        Integration of Foreign Employees in Nursing

        Theories, Concepts as Well as Pedagogical Experiences and Framework Recommendations for Practice

        by Michael Bossle / Horst Kunhardt

        The shortage of skilled nursing staff is glaring. Staffing needs will increase strongly due to retirements over the next ten years. To improve the situation, professional associations are calling for better working and general conditions, adequate staffing and remuneration, greater investment in training and professional development, and more decision-making powers for nursing professionals in the healthcare system. Recruiting and integrating foreign nursing professionals is an important element in reducing the shortage of skilled workers.

      • Trusted Partner
        Business, Economics & Law
        September 2020

        Tourism and Gender-based Violence

        Challenging Inequalities

        by Paola Vizcaino-Suárez, Heather Jeffrey, Claudia Eger

        Gender-based violence (GBV) in travel and tourism is embedded within wider social structures of gender inequalities and discrimination. Even though it is pertinent to study GBV in all its forms, this book focuses on the multiple and interconnected manifestations of violence that women/girls encounter in tourism consumption and production (physical, sexual, emotional or socio-economic), while seeking to open the debate on violence against sexual minorities (LGBT) and discussing men/boys as victims and perpetrators of GBV. By engaging in a critical exploration of the theoretical landscape of GBV and case studies on GBV and sexual harassment, the book adopts a multidisciplinary perspective drawing on feminist, intersectional and post-colonial frameworks, bringing together contributions from academics and practitioners across the globe.

      • Trusted Partner
        Biology, life sciences
        May 2021

        Ten Steps to Building a Successful Veterinary Practice

        by Wendy Sneddon

        This book is a down to earth, practical guide which provides ten simple steps for success for anyone responsible for recruiting a winning veterinary practice team: whether they are recruiting employees and building their team, or changing culture and creating a supportive environment where employees are engaged and motivated. It is ideal for small business owners who can't afford to employ any human resource support.Intensely practical, it delivers key facts for veterinary staff starting out in business. The book:· Details how you can attract, recruit and retain the right people for a winning team· Guides you on creating a well organised, supportive practice in which employees can flourish· Provides you with a basic introduction to building a strategy and improving your marketing campaigns· Covers the basics of sound financial planning and how to win clients and increase your revenues· Looks at how to manage common pitfallsWith a wealth of practical templates and forms to use, this book adopts a straight-talking approach which will be welcomed by anyone starting their own veterinary practice. Table of contents 1: Step 1: WHY? 2: Step 2: Your First Time? 3: Step 3: Vision, Mission, Values and Culture 4: Step 4: How to Define What and Who You Need 5: Step 5: Recruitment and Induction 6: Step 6: Performance Management and Employee Engagement 7: Step 7: Employee Health and Wellbeing 8: Step 8: How to Build a Loyal Client Database and Marketing Your Practice 9: Step 9: Financial Management 10: Step 10: Three Key Strategies to Increase Your Revenue by 25%

      • Trusted Partner
        August 2013

        The Business Case for Employee Privacy.

        Empirical Analysis of the Effects of Employee Privacy on Empowerment, Creativity, and Job Satisfaction.

        by Ostermaier, Andreas

      • Trusted Partner
        Business, Economics & Law
        December 2017

        Tour Operators and Operations

        Development, Management and Responsibility

        by Jacqueline Holland, David Leslie

        With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.

      • Trusted Partner
        Business & management
        November 2012

        Veterinary Practice Management

        by Catherine R Coates, Alan Jones, Michael W Coates

        Veterinarians are increasingly aware of the need to recognise they are working in a business enterprise. From operating as small practices twenty years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million pound hospitals. Drawing together the latest information on practice management, this textbook provides practical and straightforward coverage of major elements, including client relationships and staff management, business and financial procedures, computer systems and project management. This book covers practice management topics as taught in veterinary schools worldwide, providing students with a textbook resource in this increasingly important subject. It is also a valuable source of information for newly qualified veterinarians, veterinarians interested in practice management and veterinary practice managers.

      • Trusted Partner
        Business, Economics & Law
        March 2019

        Emotional Intelligence in Tourism and Hospitality

        by Erdogan Koc

        Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

      • Trusted Partner
        Tourism industry
        June 2009

        People and Work in Events and Conventions

        A Research Perspective

        by Hannah Theobald, Charles Arcodia, John Arthur, Parveen Yaqoob, Bruce German, Christopher Auld, Ronan Gormley, James D House, Paula Jauregi, Zuleika Beaven, Anne Pihlanto, Jo Lunn, Katalin Formádi, Bruce Mullan, Joe Goldblatt, Nigel Scollan, Russell Hoye, Kevin J Shingfield, Leo Jago, Chris Kemp, Jeong S Sim, Adele Ladkin, Judith Mair, Vivienne S McCabe, Roselyne N Okech. Edited by Caroline Rymer, Thomas Baum, Eddie Deaville, Margaret Deery, Clare Hanlon, Leonie Lockstone, Karen A Smith.

        The part of the tourism industry which covers events, conventions and meetings is a substantial part of the global economy and provides employment for a very large number of people worldwide. The breakdown of employees in this sector is complex - employees can be full-time, casual labour or part of a volunteer workforce, and events can be as diverse as the Olympic Games and a local meeting. This book examines the role of people who work in events, meetings and conventions by looking at the context in which they work, and presenting theories, perspectives underlying trends of employment in this sector. Leading authors present international examples to further understanding of the concepts involved in people management in tourism events. This book will be an important resource for students and researchers of leisure, tourism and events management.

      • Trusted Partner
        2023

        Drug Products in Nursing and Care Practice

        Safe handling of medication

        by Dr. Ulrich Räth and Friedhelm Kamann

        The assessment of nursing and care needs and the organisation and quality assurance of nursing care are key tasks performed by nursing staff. This also includes administering medication, something which requires sound organisation, control, implementation and documentation. Nurses observe whether medication is taken consistently, has the desired effect, and whether undesirable side effects occur. The drug product as a „special commodity“ – whether in inpatient long-term care, in outpatient care, or in hospital – requires special knowledge concerning - correct storage, - the pharmacological effect, and - appropriate application. This book is geared towards the diseases and symptoms of people requiring nursing or care. All the important facts concerning the use of medicines are presented here in an understandable manner, focusing on the essentials. Numerous illustrations and practical tips provide the link to everyday nursing care. It is the ideal textbook and reference work for nursing and care assistants as well as nursing professionals.

      • Trusted Partner
        Sport & leisure industries
        August 2006

        Tourism and Welfare

        Ethics, Responsibility and Sustainable Well-being

        by D Hall, Frances Brown

        The concept of welfare is a somewhat neglected area within tourism studies, despite the continued growth of interest in key issues such as ethics, tourist safety, employee's well-being, human rights, ethnocentrism, cultural sensitivity and behaviour codes, green consumerism, and the perceptions of management of 'sustainability'. This book provides an explanation, definition and a critique of welfare and a welfare approach covering these issues. Chapters cover the welfare of tourists, employees in the tourism industry, residents in tourism destinations, animals as tourist attractions and the natural environment.

      • Trusted Partner
        Business innovation
        August 2014

        Imagineering: Innovation in the Experience Economy

        by Gabrielle Kuiper, Bert Smit

        To survive in today’s complex economies, it is imperative for companies to understand their consumers in terms of how and why they like to use their products. Distinction based on quality no longer provides competitive advantage. Imagineers use design methods to create meaningful experiences that connect consumers to brands, employees to companies and consumers to consumers. This book explains the background of the need for experiences and then focusses on how to design them. Bringing theory into practice for students of tourism marketing, event planning and business, it provides a window into the creative world of Imagineering.

      • Trusted Partner
        Business, Economics & Law
        November 2020

        Der 5S-Navigator

        69+ Karten zur Optimierung der Arbeitsumgebung

        by Ohnesorge, Doris; Kroslid, Dag; Pohl, Johannes

        Optimize work areas with 5S and avoid waste! 69 cards for direct use in workshops Discover potential together and put it into practice Minimize search times, improve quality, avoid errors, reduce inventories, motivate employees, inspire customers with simple means Can be used as a starting point for the introduction of Lean Management Includes current topics such as agility, industry 4.0, sustainability, occupational safety and crisis management

      • Trusted Partner
        May 2022

        The Price of Freedom

        What Europe must do now. A wake-up call

        by Edzard Reuter

        Edzard Reuter is a European by conviction, and a fighter for an economy that is also geared to the well-being of employees, the environment and society. In his book, he looks back at the 90 years of his life as a politically and socially committed person. The expert in and observer of world politics and the world economy shows how the world has changed and what role the Middle East, Russia, the USA and China play in this. For Reuter, the path of the European Union is quite clear: it has to become an independent state structure. The war in Ukraine testifies to the urgency of a paradigm shift in Europe.

      • Trusted Partner
        Tourism industry
        February 2009

        Operations Management in the Travel Industry

        by Edited by Peter Robinson

        Operations Management in the Travel Industry provides a broad, in-depth coverage of the knowledge and skills necessary for effective and successful management, including finance, marketing, individual and corporate social responsibility, meeting customer expectations and managing, motivating and retaining employees. Using both theory and real world case studies, it describes the commercial realities of the sector in relation to decision making and business outcomes, with practical consideration given to balancing the needs of a commercial business to drive forward innovation and increase profitability for investors. This book is the prescribed text for the Foundation Degree in Travel Operations Management, and will also be useful to industry practitioners and students in a range of related courses at all levels.

      • Trusted Partner
        Business, Economics & Law
        October 2017

        Service Failures and Recovery in Tourism and Hospitality

        A Practical Manual

        by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz

        Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

      • Trusted Partner
        2024

        Successful Additional Recommendations

        Optimum customer advice in the pharmacy

        by S. Rapp and S. Porceddu

        Consultations with added value Successful advice that brings additional sales is fun, optimally supports patient therapy, and also contributes to the success of the pharmacy. This book shows how to identify customers’ individual needs, ask the right questions, make appropriate additional recommendations, and round off the discussion with helpful tips. The two authors explain the following in three chapters: • the well-managed customer consultation – step by step to success • practical examples for customer consultations concerning the most important acute indications – with key questions and appropriate additional recommendations • successful communication – as the basis for a good team, motivated employees, and satisfied customers This book provides a source of ideas for additional therapies and can also be used as a reference work or for targeted team training. The bonus of additional sales then comes naturally!

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