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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

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        Children's & YA
        October 2021

        The Lost Smile

        by Nadia L. King / Nelli Aghekyan

        When Zaytoon wakes up feeling sad, she goes on a search to find her smile. From the kitchen to the garden, Zaytoon searches high and low,and eventually discovers her smile — it’s smiling at her from her reflection in the window! The Lost Smile is beautifully illustrated colourful picture book that demonstrates the importance of accepting our emotions. Zaytoon’s journey shows children it’s okay to be sad and reassures young readers that sadness can be temporary. Themes include cultural diversity, emotional intelligence, family life and the importance of connecting with nature and animals.

      • Trusted Partner
        Children's & YA
        March 2020

        Amelie Trott and the Earth Watchers

        by Moyra Irving

        This is the extraordinary story of how one small girl stopped a planetary catastrophe. It’s a very timely book, written for the child in us all, with a forceful message about the power of young people to transform the world - a theme currently demonstrated by brave young heroes like Greta Thunberg. And with magical synchronicity, the very week Greta began her lone vigil outside the Swedish government last year, over 1,000 miles (1,897 km) away in the fictional world of books, Amelie Trott took to Parliament Square, London - on a mission to avert the End of the World. It’s a family drama with an international feel - set mainly in England but with episodes in Washington DC and around the world.

      • Trusted Partner

        Conscious Feelings

        Living Life Closer to Your Own Truth

        by Clinton Callahan

        This book is about feelings, and the ways that we, as individuals and as a culture, have numbed ourselves against them. It is about unleashing the possibility of conscious feelings to re-make our lives into what really matters to us. The central framework of the book is built with the Ten Distinctions for Consciously Feeling, including: *Learning the potent difference between thoughts and feelings, which most people confuse *Sorting out feelings (based in the present) from emotions (based in the past or in somebody else’s life) *Fully allowing that feelings are absolutely-neutral energy and information, neither good nor bad, neither positive nor negative. Each chapter is enriched with Thoughtmaps—clear diagrams of ways we presently think and ways we could possibly think—and supported by an abundance of practical experiments to try. The Power of Conscious Feelings is so much more than a book of selfhelp or inspiration. Ultimately, it is about our connection with and responsibility for the fate of the Earth.

      • Trusted Partner
        December 2020

        A Jerboa Cannot Find Its Home

        by Liu Huimin, Yidianhui

        "The Childhood Sky—Original Picture Books" series is a set of four eco-illustrated books on environmental protection. The concept of environmental protection is established for children in a positive emotional way. "A Jerboa Cannot Find Its Home", from the perspective of Jerboa and its friends, tells about the earth-shaking changes that have taken place in Karamay, an oil city with harsh weather and sparse vegetation. The former desert has become an oasis and the old crude oil processing stations became clean and neat. It became the "Green Devil City" praised by everyone.

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        Literature & Literary Studies
        September 2024

        Tis Pity She's a Whore

        By John Ford

        by Martin White

        John Ford's tragedy, first printed in 1633, is the first major English play to take as its theme a subject still rarely handled: fulfilled incest between brother and sister. This Revels Plays edition is a scholarly, modern-spelling edition of one of the most studied and performed of all plays of the period. White's critical introduction explores the textual and theatrical histories of the play, exploring closely its relationship to the particular stage and audience for which it was written. This Revels edition allows the modern reader to become, in Ford's words, an 'actor that but reads'.

      • Trusted Partner
        March 2021

        Feeling fresh

        Wie Kälte unser Immunsystem stärkt und wir uns rundum wohlfühlen

        by Andrea Bianchi

      • Trusted Partner
        Humanities & Social Sciences

        The Spirit of China

        Jin Minqin, Wen Dashan, etc.

        by Jin Minqin, Wen Dashan, etc.

        Focusing on the basic blueprint of the Chinese spirit and the historical mission of realizing the Chinese nation's great revival of the Chinese dream, it closely combined the tasks and requirements of socialism with Chinese characteristics in the new era to systematically sort out the ideas of the Chinese spirit Cultural resources.

      • Trusted Partner
        Humanities & Social Sciences

        A Guilty Conscience – Nuisance or Asset?

        by Maja Storch, Gerhard Roth

        A guilty conscience can be a real nuisance. There is simply no rest and you can’t just turn it off through rational thought. Psychologically, in psychotherapy, advising and coaching, a guilty conscience is one of the most persistent and difficult symptoms to pin down. Maja Storch and Gerhard Roth ask the questions: why feelings of guilt are so prolonged and how to deal with them. Gerhard Roth explains which components of the human brain, over the course of its development, give rise to a phenomenon as complex as a guilty conscience. Using three practical and easily understandable examples, Maja Storch presents a system for everyday use which can be used to get to the root of your own guilty conscience and to develop a plan for dealing with it. For:• wide audience• therapists• coaches

      • Trusted Partner
        Children's & YA
        January 2020

        A Spark That Became a Star

        by Serhiy Loskot (Author), Anastasia Shygaeva (Illustrator)

        In the small house of a large family there was a furnace. And in the furnace lived a spark. Although she was tiny, she had a big dream. Once, on Christmas Eve, the furnace and the fire argued over which one of them was the most important between the two. All the sparks and coals intervened in the conversation. Until our little spark took a deep breath and... Do you know what happens to dreams during the magic night of Christmas? Serhiy Loskot will tell you in this beautiful story!   From 3 to 6 years, 335 words Rightsholders: hanna.bulhakova@ranok-school.com

      • Trusted Partner

        A Partir de Rien

        by Ron Adam

        A Partir de RienUn thriller apocalyptique par Ron Adam Tout comme dans les tragédies grecques, l’Amérique va droit à la collision inévitable avec l’ultime menace : la combinaison fatale de l’Islam fanatique avec les armes nucléaires et les ressources énergétiques les plus riches du monde. Le 11 septembre 2001, Osama Bin Laden a démontré au monde comment on pouvait aisément retourner les dollars américains et la technologie des Etats-Unis et les utiliser comme un boomerang frappant droit au cœur de l’Amérique. Il est à la fois facile et terrible d’imaginer ce qui peut arriver si un tel zèle fanatique réussit à s’équiper de la puissance monstrueuse des armes nucléaires.Un coup d’œil rapide à la carte montre que les Etats-Unis ont appris la leçon et que les guerres en Afghanistan et en Iraq doivent juste refermer le cercle autour de la menace véritable – l’Iran.A Partir de Rien vous entraîne dans le tourbillon qui balaie le monde, depuis une guerre locale dans le Golfe Persique, en passant par un coup d’état militaire en Russie - la nouvelle ancienne alliée de l’Iran – jusqu’à un véritable holocauste nucléaire.L'équipe d'un sous-marin américain, constituée d'hommes uniquement, qui sans le vouloir, a joué un rôle actif dans la destruction de l’humanité, découvre au lendemain de la catastrophe que c’est sur ses épaules qu’incombe d’accomplir la tâche opposée – recréer la race humaine – A Partir de Rien. Après neuf mois passés sous l’eau, ils vont émerger vers une île lointaine du Pacifique sur laquelle les conditions peuvent de nouveau supporter la vie. Equipés des technologies les plus sophistiquées, ils emportent avec eux deux douzaines d’ovaires fertilisés congelés, qui sont chacun destinés à devenir une nouvelle Eve, et qui, ensemble, constitueront les mères d’une nouvelle humanité.Cependant les « Adams » sont malheureusement trop nombreux sur cette île ! Plus d’une centaine d’hommes attendent impatiemment que les 24 petites filles grandissent pour mûrir et devenir des femmes, et le combat pour prendre contrôle de cette précieuse « ressource » est par conséquent inévitable.Ces hommes découvrent que la nature humaine ne peut être changée. Même après la guerre ultime qui a tout détruit, l’homme continuera à se servir de la force pure pour obtenir ce qu’il veut et pour résoudre les disputes.En dépit de sa trame pessimiste, le livre est essentiellement optimiste et est guidé par la foi dans la loi de l’histoire : il se peut que les bons doivent souffrir et payer un lourd tribut mais, à la fin du compte, ils gagneront.L’auteur : un pilote de chasse, officier naval et ingénieur supérieur de Hi-Tech. Ron Adam a mené une carrière militaire impressionnante, du service dans un sous-marin et un torpilleur de la marine israélienne en passant par l’aviation israélienne comme pilote de chasse, capitaine sur un porte-avions, instructeur de vol et officier du personnel de guerre électronique. Possédant un diplôme d’ingénieur en électronique, Adam a dirigé un programme de défense de 1,2 milliards de dollars et a également fondé trois entreprises start-up dans le high-tech. Aujourd’hui, Adam est ingénieur-conseil supérieur dans les industries aéronautiques et il partage son temps entre la technique de haut niveau et l’écriture de livres et de scénarios. Il est marié et a trois enfants.

      • Trusted Partner
        Humanities & Social Sciences
        June 2021

        Feeling the strain

        A cultural history of stress in twentieth-century Britain

        by Jill Kirby

        Examining the popular discourse of nerves and stress, this book provides a historical account of how ordinary Britons understood, explained and coped with the pressures and strains of daily life during the twentieth century. It traces the popular, vernacular discourse of stress, illuminating not just how stress was known, but the ways in which that knowledge was produced. Taking a cultural approach, the book focuses on contemporary popular understandings, revealing continuity of ideas about work, mental health, status, gender and individual weakness, as well as the changing socio-economic contexts that enabled stress to become a ubiquitous condition of everyday life by the end of the century. With accounts from sufferers, families and colleagues it also offers insight into self-help literature, the meanings of work and changing dynamics of domestic life, delivering a complementary perspective to medical histories of stress.

      • Trusted Partner
        Fiction
        September 2017

        A Vision of Battlements

        by Anthony Burgess

        by Andrew Biswell, Paul Wake

        A Vision of Battlements is the first novel by the writer and composer Anthony Burgess, who was born in Manchester in 1917. Set in Gibraltar during the Second World War, the book follows the fortunes of Richard Ennis, an army sergeant and incipient composer who dreams of composing great music and building a new cultural world after the end of the war. Following the example of his literary hero, James Joyce, Burgess takes the structure of his book from Virgil's Aeneid. The result is, like Joyce's Ulysses, a comic rewriting of a classical epic, whose critique of the Army and the postwar settlement is sharp and assured. The Irwell Edition is the first publication of Burgess's forgotten masterpiece since 1965. This new edition includes an introduction and notes by Andrew Biswell, author of a prize-winning biography of Anthony Burgess.

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