Organizational commitment and job satisfaction are two interrelated work attitudes, and the kind of relationship which is influenced by the economic sector and the type of employment. Employees develop commitment profiles that relate differently to job satisfaction and its facets. Furthermore, individuals experience two different regulatory foci that relate to the forms of organizational commitment, and these foci develop into separable characters that moderate the commitment/satisfaction relationship. Since commitment predicts organizational citizenship behaviours, and satisfaction relates to these behaviours, then job satisfaction mediates the relationship between organizational commitment and organizational citizenship behaviours (OCBs). Study 1 investigates the research hypotheses based on the moderating role of the economic sector in relation to job satisfaction/organizational commitment relationships, especially in regard to the forms of commitment and the facets of satisfaction – extrinsic satisfaction and intrinsic satisfaction. Overall, 618 employees successfully completed the questionnaires (258 from private sector companies and 360 from the public administration). Then, distinguishable organizational commitment profiles were developed and constructed from the forms or constructs of commitment. Two different samples are used in Study 2 in order to test the relevant hypotheses – 1,119 employees from the private sector and 476 from the public sector. Study 3 uses the concept of regulatory focus, where the two foci relate differently to forms of organizational commitment, and these two states moderate the satisfaction/commitment relationship; furthermore, individuals develop four separable regulatory focus characters based on the two major regulatory foci. Moreover, the moderating intervention is crucially influenced by the employment status of the individuals. The research hypotheses developed in this part are tested through two samples of employees: 258 working in the private sector and 263 in the public sector. Study 4 examines the mediating role of job satisfaction on the organizational commitment/organizational citizenship behaviours relationship. It argues that job satisfaction mediates the relationship between the forms of commitment and OCBs, and furthermore, job satisfaction more strongly mediates the relationship between these forms and loyal boosterism (one of the OCB dimensions). The relevant hypotheses were tested through a combined sample of 646 employees, equally drawn from the two sectors. The results are discussed, implications and contributions analyzed, and limitations and recommendations for future research presented.
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"The Committed Workforce: Evidence from the Field is an innovative research monograph – highly technical at points, especially on the statistical research parameters – aimed at a sophisticated audience. It will be essential reading for advanced researchers of work psychology and HRM and for ambitious doctoral researchers who may wish to follow up on its suggestions for further research, or use it as a reference of a well-executed research project." - George Tsogas, E-Journal of International and Comparative Labour Studies, 3:1 (January 2014), "This book deepens our understanding of job satisfaction and organizational commitment of employees. It is based on powerful and rigorous scholarly research and provides new insights into how employees’ experience influences the effectiveness of their organizations as well as their own well-being. The research has significant implications for improving management in all organizations and economies to ensure that people have positive, nurturing work environments in which they can give of their best and flourish."– Michael West, Lancaster University"Organizational Commitment is a longstanding concept in organizational behavior and work psychology. One would think that more than 50 years of intense research around the globe have unveiled everything that can be examined. Yannis Markovits’ book shows the contrary: there are still important research questions that can be explored and he does this with both an extreme level of detail and sophisticated technical competence while at the same time presenting a readable work that is useful for practitioners. His analyses on data from more than 3000 research participants show that commitment is still a useful construct for explaining (and fostering) employee satisfaction and performance. But his research also shows that it is important to differentiate forms of commitments and its combinations and also between employees in the public and private sector. I think this book should be read by every manager and every person with leadership roles in the private sector. It shows how important the people in organizations are – and where can this be more relevant as at times of extreme economic crises such as in today’s Greece?"– Rolf van Dick, Goethe University"While the complexities of organizational commitment are increasingly being appreciated, the influence of context is still under-studied. Comparing across private and public sectors in Greece, this book validates and extends our knowledge in ways relevant to academicians and practitioners alike."– S. Arzu Wasti, Sabanci University
Yannis Markovits is a full-time civil servant and part-time lecturer of organizational behaviour and human resource management in Greece. He received his PhD in Management (work/organizational psychology) from Aston Business School. He currently works as financial inspector for the Greek Ministry of Finance and has worked both in public administration and private sector organizations for more than twenty years in management, financial and HR positions. His research interests center on organizational commitment, job satisfaction, employee motivation, employment relations, and employees’ training. Dr. Markovits has authored articles, books, and book chapters, and presented his work at various international scientific conferences. He serves as a reviewer on academic journals; is associate editor of the International Journal of the Academy of Organizational Behavior Management; and member of the editorial review board of the International Journal of Management Science and Information Technology. He has also participated and supervised various research projects and worked as a national expert on missions and projects in Greece and in the EU.