Everyone has a technical manual that tells them how to use their telephone efficiently. Yet there has never been a manual that tells people really how to communicate using this highly important piece of business equipment. Until now. In Phone Genius readers will discover: • Why talking to someone you can’t see is so much harder than in person. • What technology does to your voice and how you can change that. • How to recognise behaviour and language patterns so as to pre-empt the needs and wants of others. • How to increase your effectiveness over the phone and gain better results.
All, including digital formats.
‘I have always admired people who are passionate about sharing knowledge. Whether as a speaker or an author, to put yourself out there with a genuine desire to help others be better at what they do is admirable. What makes Michelle stand out in this very crowded business education space is her ability to communicate her message in layman’s terms and in a way that is effortless to learn. Her cheeky sense of humour helps also to keep you engaged. Whether it’s the telephone, Skype or Google Hangouts we cannot underestimate the impression we make to our customers and prospects. Building rapport and influencing an outcome over the phone will be made so much easier simply by following Michelle’s advice. So, put the kettle on, find a comfy chair and enjoy!’ Warren Cass Founder and CEO, Business Scene Membership Ltd ‘Phone Genius is a gem of a course and book. It is more about the human being making calls than about the actual calls… and that, in my humble opinion is where there is greatest potential to make a noticeable and impactful difference. Michelle infuses her unique blend of magic into every aspect of this programme.’ Tony Burgess Director, Academy of High Achievers Ltd ‘Phone Genius courses are without doubt the best investment you can make if you want to really make the phone your friend. Invest in Michelle’s knowledge. I had to make some really important calls and I practised what Michelle had taught. All the calls were a success and made without fear! Thank you, Michelle for sharing your knowledge. You are a credit to your industry.’ Gemma Taylor-Robinson ‘Michelle is a top achiever. She was our source of getting appointments with key multiple retail groups and she delivered the results – appointments with decision makers who had been briefed on our market and were prepared to give us an audience. Her skills are valued highly and that is as it should be. What is even more impressive about Michelle is the positive mental attitude she exudes which attracts other people to her like moths to a flame! I am not surprised that she has written a book. If it shares a fraction of her telephone techniques to businesses like ours, it deserves to be a bestseller.’ Jonathan Ratcliff Commercial Director, World Wide Magazine Distribution “This book is like the Swiss Army knife for anyone who uses the phone in their day to day business.” Drew Montague Fine Wine Investment Specialist “This book is the ripe fruit of an enormous store of experience. Michelle gives practical advice based on an ethical approach, along with a clear understanding of why this works. Take this to heart and you will see the results for yourself!” Pete Freeman – Executive Coach
Michelle Mills-Porter is a business generation specialist and is often drafted in to organisations to help them to: increase sales, find a new route to market, break-down big doors or to set up sales teams and generate new streams of income. Michelle is results focussed and therefore either leads by example or obtains the results herself, rather than just providing a strategy on paper. She is a speaker, a trainer, a consultant, a global networking giant (see Global Networking Council) and one of the top recommended people on LinkedIn across the globe. Michelle passionately believes that when we let go of our visual sense, we can learn to enhance our other senses: to listen acutely to what is being said in between the words, to understand the behaviour profile of the person we are conversing with, to match their language and build rapport, to the extent that we appear massively intuitive. In her first book, Phone Genius, Michelle not only shows us how she has been able to get such remarkable results using the phone as her main tool of communication, but allows others to unravel the science of non-visual communication and adapt her principles to massively increase our own results. This book is ground-breaking in its field.