Kellett and Dalton present a core text in Conflict Management derived from extensive class testing of their material. Their book helps readers understand the elements of conflict and act on that understanding by managing conflict better in each area of their lives - work, family, and community.
ResponsibilityWilliam F. Eadie, Paul E. Nelson, editors.
Biblio Notes'This volume results from public lectures delivered at the Smithsonian Institution in Washington, D.C., and cosponsored by the Smithsonian Associates and the National Communication Association' - P.ix.
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