“There are dirty dishes in the kitchen.” A simple sentence, for sure – but one that can convey very different messages. Is it a request, a reproach, a neutral statement? Who says it to whom and with what intention? Before you know it, you’re in the midst of a heated argument – one that’s exhausting and all too often unnecessary. Through active listening and the right communication tricks, you can transform any future confl ict into a Become a master at the art of communication solution-focused discussion!
RIGHTS SOLD: English, French, Romanian
Madame Missou is perfectly at home in the heart of a big city. A part-time-working mother, she’s got everything firmly under control – the household, her two children, and her husband too. And over a café au lait with her best friend at lunchtime, she can muse about her homeland. Madame Missou practically knows everyone in the neighborhood – and she always has exciting stories to tell! At her small corner café, Madame Missou, the proprietress is a constant presence... and no customer leaves empty-handed. A petit-four, a pleasant chat, some good advice, and always a friendly ear – which is something that her girlfriends certainly appreciate as well! Madame Missou’s appointment calendar is chronically jam-packed. Whether at her café or a restaurant, shopping or doing yoga, Madame Missou is rarely alone. And, of course, her children need their mother’s attention too – so it’s no wonder she’s sometimes just a bit overwhelmed! Most of the time, though, her hearty laugh can be heard charming one and all!