Improving Public Sector Productivity

Concepts and Practice

by Rosen, Ellen D.

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Rights Information


Bibliographic Information
  • Pub date: July 1993
  • English
  • 9781452253817 / 0803945736
  • United Kingdom
  • Primary Price: 35.99 GBP
  • Pages: 288
  • SAGE Publications / SAGE Publications, Inc
  • Publish State: Published
  • Responsibility: Ellen Doree Rosen.
  • Page size: 22
  • Illustration: Illustrations
  • Reference Code: BDZ0001082902