Exceptional Care for Your Valued Client is the second book from Bob Nicoll, creator of the empowering word choice concept: Remember the Ice. As with his first book, Remember the Ice and Other Paradigm Shifts, he has teamed up once again with Bronwyn Emery Ashbaker, an extraordinarily gifted developmental editor. Exceptional Care is about providing just that -Exceptional Care. So Bob sought out LuAnn Buechler, an insightful, delightful lady with 30 years experience in creating exceptional care for her valued clients via her hospitality and event planning skills. Communication is the first and last word in customer service. Your success or failure swings on your ability to communicate clearly, succinctly, tactfully, confidently, and congruently. In this book read about enlightening concepts and hands-on tools you can use immediately to enhance the Exceptional Care you are providing for Your Clients.
World rights available excluding English language.
If your new clients have increased, yet your client list is the same size, then this is the book for you. It shows you examples of everyday common mistakes that produce the opposite of what we desire in customer service. By learning how to reframe our words and our thoughts, we can create a “CAN DO” environment that empowers us to solve our client needs and allows us to demonstrate they are valued. Happy clients are loyal clients! Growing AND retaining your client base is how you move forward. As a business consultant, I will be recommending this book to all of my clients.
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