The credit crisis, high fuel costs, job losses, bankruptcies, foreclosures and the failing economy are all contributing to factories closing, job loss and business owners going out of business because they can’t get paid. Learn how to take specific steps and use positive action to streamline and maximize your credit management policies.
This book, Credit and Collections: A Business Perspective, is for businesses that have past due customers and need help collecting from them. It is for businesses who want to check their customer’s credit to limit credit risk and avoid bad debt.
Things that have worked in the past are no longer working; everybody’s credit has changed, everyone’s job situation has changed, people have lost their homes due to the economy or weather and the flow of our business cash has taken a hit. Credit and Collections: A Business Perspective will help anyone who has customers that owe them money and will give them specific steps and actions they can take to make effective collection calls that work. This book will show you how to check a customer’s credit and determine their credit worthiness before you extend credit to someone who may not be able to pay you. With this book you can protect your business and your bottom line by protecting your most important asset, your cash flow.
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''The most useful books for business follow the premise of KISMIG; keep it simple, make it good. That is exactly what Michelle Dunn provides in her latest publication “Credit and Collections”. While I recommend reading it all, the chapter of ‘Getting Paid on Time: Exactly What to Do and How to Do It’ is worth your investment all on its own.'' - Tim Paulsen is the Author of “Paid in Full” and is the founder and Managing Director of ICPC (International Centre for Professional Collections)''The Credit and Collections Book, A Business Perspective, by Michelle Dunn is one of the best and most concise publications that every business person has to have. Its pages are punched with the "real meat and potatoes" of what every new or experienced credit and collection person needs to know in a fast and easy read format. With over 25 years of credit and collection experience myself, I found Chapter 7's telephone scripts to be a real gem. This is an indispensable read for every business professional!'' - Steven Gan
In 1998, when Michelle Dunn was getting a divorce and had two small children, she started a collection agency from home, leaving her full time job six months later. Her agency did very well and grew over the next eight years until Michelle sold it in 2006 to write full time.Michelle knew what business owners needed and had already written a couple of books that were selling well. “But it was still a huge leap,” she says, “I was a single mom with two sons.” She started putting together her ideas, set up an office in her home, and used the income from book sales to fund publishing more books.That same year Michelle self-published four books and e-books before landing her first book contract with Entrepreneur Press to write The Ultimate Credit and Collections Handbook: The Check IS in the Mail. She then self-published a couple more business books before getting a book deal with John Wiley and Sons Publishing for her first hardcover book, The Guide to Getting Paid: Weed Out Bad Paying Customers, Collect on Past Due Balances, and Avoid Bad Debt.Today, Michelle Dunn continues to write columns and books. She presents webinars and offers consulting, sharing how business owners can limit credit risk as well as informing them about how they can prevent bad debt, and collect from past due customers. To learn more, visit www.MichelleDunn.com and www.Credit-and-Collections.com