Computing & IT
Description
Arabic rights sold to ITMSF Bookstore. Lessons from real Cloud implementations in a narrative format In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Learn from Chris’s successes, avoid his mistakes Based on the real-life experience of the author and other ITSM practitioners, the book reveals the combination of business, financial and technical expertise required for such a project and exposes potential pitfalls. Through Chris’s experiences, the book explains how to handle many of the issues that arise. Such issues include the common tendency to confusing availability with capacity, and the flawed assumption that using the Cloud can solve all an organisation’s service problems without further intervention. About the Author Daniel McLean is an ITIL® consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.
More Information
Rights Information
World rights available.
Bibliographic Information
- Publisher/Imprint IT Governance Publishing / ITGP
- Orginal LanguageEnglish
- ISBN/Identifier 9781849285506
- FormatPaperback
- Primary Price 29.95 GBP
- Pages196
- ReadershipProfessional and Scholarly
- Publish StatusPublished
- Dimensions216x140 mm
- SeriesThe Daniel McLean Series
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