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      • Trusted Partner
        Service Failures and Recovery in Tourism and Hospitality
        Business, Economics & Law
        October 2017

        Service Failures and Recovery in Tourism and Hospitality

        A Practical Manual

        by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz

        Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

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      • Trusted Partner
        Find the better self
        Health & Personal Development
        March 2019

        Find the better self

        by Wen Liyang

        This book is a readme for a post-80s lady entrepreneur.Born in 1985, she became a part-time migrant worker after joining secondary school. At work, she pays attention and looks for opportunities; in life, she constantly learns and improves herself. Worked as a clerk, a car salesperson, a tour guide, a dance teacher, and an advertising sales director in an IT company. At the age of 28, he entered the field of e-commerce and decided to start a business. The first year of his business made a profit of 2 million yuan.This book tells how the author grew up step by step, becoming an independent and self-strengthening woman from eight aspects: independent thinking, economic independence, health management, image management, family education, family friends, taste pursuits, and husband and wife relationships. And get the life you want.The story in this book is sincere and touching, and the writing is fluent. It is a inspirational book for young women, which has certain guiding significance for ordinary young girls to find themselves.

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      • Trusted Partner
        Crisis Management in Tourism
        Tourism industry
        December 2006

        Crisis Management in Tourism

        by Edited by Eric Laws, Bruce Prideaux, Kaye Chon

        The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.

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      • Trusted Partner
        I do not seek, I find
        Fiction

        I do not seek, I find

        by Taraneh Vafaei

        The story hinges on L, a character who is looking for a perfect set to which she will dedicate her love. In order to find the set, she converses with « herself» as well as «The wise crow » and another presence which is considered as “The superior self of L”, and his journey is often accompanied with philosophy, poem and literature.

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      • Trusted Partner
        A Jerboa Cannot Find Its Home
        December 2020

        A Jerboa Cannot Find Its Home

        by Liu Huimin, Yidianhui

        "The Childhood Sky—Original Picture Books" series is a set of four eco-illustrated books on environmental protection. The concept of environmental protection is established for children in a positive emotional way. "A Jerboa Cannot Find Its Home", from the perspective of Jerboa and its friends, tells about the earth-shaking changes that have taken place in Karamay, an oil city with harsh weather and sparse vegetation. The former desert has become an oasis and the old crude oil processing stations became clean and neat. It became the "Green Devil City" praised by everyone.

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      • Trusted Partner
        Alcoholism Sourcebook, 6th Ed.
        January 2021

        Alcoholism Sourcebook, 6th Ed.

        by James Chambers, General Editor

        Consumer health information about alcohol abuse, addiction, and related health effects, with facts about treatment and recovery. Includes index, glossary of related terms, and other resources.

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      • Trusted Partner
        Rangeland Degradation and Recovery in China's Pastoral Lands
        Agriculture & related industries
        June 2009

        Rangeland Degradation and Recovery in China's Pastoral Lands

        by Edited by Victor R Squires, Xinshi Lu, Qi Lu, Tao Wang, Youlin Yang

        The extreme climate variability that characterizes China's arid rangelands can cause drought and degradation, resulting in dust storms, floods, animal losses, financial hardship and a decline in food availability. Addressing the issues of even greater climate extremes in the future, this book discusses both new approaches and past successes and failures in order to provide the necessary insight to develop sustainable rangeland management strategies, drawing on regional case studies and lessons learned from Australia, Canada and the USA.

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      • Trusted Partner
        Recovery and Development in the European Periphery (1945-1960).
        January 2010

        Recovery and Development in the European Periphery (1945-1960).

        by Herausgegeben von Bonoldi, Andrea; Herausgegeben von Leonardi, Andrea

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      • Trusted Partner
        Adaptation and resilience in the performing arts
        The Arts
        May 2024

        Adaptation and resilience in the performing arts

        The pandemic and beyond

        by Pascale Aebischer, Rachael Nicholas

        This book offers insights into some of the digital innovations, structural adaptations and analogue solutions that enabled live performance in the UK to survive through the COVID-19 pandemic. It provides evidence of values-led policies and practices that have improved the wellbeing of the creative workforce and have increased access to live performance. Through sections that address digital innovations, workforce resilience and programming live performances outdoors and in community settings, this book provides practical insights into the challenges live performance faced during the pandemic. It shows how, in order to survive, individuals and companies within the sector drew on the creativity and resourcefulness of its workforce, and on new and existing networks. In these accounts, the pandemic functioned as catalyst for technological innovations, stock-taking regarding exploitative industry structures, and a re-valuing of the role of live performance for community-building.

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      • Trusted Partner
        Remember, remember
        November 2014

        Remember, remember

        Kalender-Thriller: November

        by Beck, Zoë

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      • Trusted Partner
        My Brother

        My Brother

        by Tang Sulan, Li Xianhong

        I was so keen to have a baby brother. However, when my brother was born, he didn't seem to like me. He wouldn't even look at me when I called his nickname warmly; he cried loudly when I tried to hug him. My mum and dad told me that my brother has autism. Since then, my whole family has been running around for my brother's recovery...

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      • Trusted Partner
        Natural Environments and Human Health
        Environmental factors
        April 2014

        Natural Environments and Human Health

        by Alan Ewert, Alan W Ewert, Denise Mitten, Jill Overholt, Jillisa Overholt

        The role natural environments play in human health and wellbeing is attracting increasing attention. There is growing medical evidence that access to the natural environment can prevent disease, aid recovery, tackle obesity and improve mental health. This book examines the history of natural environments being used for stress-reduction, enjoyment, aesthetics and catharsis, and traces the development of the connection between humans and the environment, and how they impact our personal and collective health.

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      • Trusted Partner
        Natural Environments and Human Health
        Medicine
        September 2019

        Natural Environments and Human Health

        by Alan Ewert, Denise Mitten, Jill Overholt

        The role natural environments play in human health and wellbeing is attracting increasing attention. There is growing medical evidence that access to the natural environment can prevent disease, aid recovery, tackle obesity and improve mental health. This book examines the history of natural environments being used for stress-reduction, enjoyment, aesthetics and catharsis, and traces the development of the connection between humans and the environment, and how they impact our personal and collective health.

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      • Trusted Partner
        Nudge, nudge, think, think
        Humanities & Social Sciences
        May 2020

        Nudge, nudge, think, think

        by Peter John, Sarah Cotterill, Alice Moseley, Liz Richardson, Graham Smith, Gerry Stoker, Corinne Wales

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      • Trusted Partner
        RETURN TO NATURE

        RETURN TO NATURE

        The Five Pillars of Healing

        by Jon Burras

        Return to Nature provides the reader with a profound new model with which to re-claim their lost body and mind. It is a road map to vibrant health and recovery from many modern ailments. This new and profound healing system is based on the laws of nature and five pillars. The Five Pillars of Healing: 1. Recovery of your Mind. 2. Recovery of your Breath. 3. Recovery through Bodywork. 4. Expansive Movement. 5. Natural Recovery from Addictions. Healing is not only possible but it is natural.

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      • Trusted Partner
        Disaster Management
        Public health & preventive medicine
        September 2013

        Disaster Management

        Medical Preparedness, Response and Homeland Security

        by Edited by Rajesh Arora, Preeti Arora.

        Disaster management is an increasingly important subject, as effective management of both natural and manmade disasters is essential to save lives and minimize casualties. This book discusses the best practice for vital elements of disaster medicine in both developed and developing countries, including planning and preparedness of hospitals, emergency medical services, communication and IT tools for medical disaster response and psychosocial issues. It also covers the use of state-of the-art training tools, with a full section on post-disaster relief, rehabilitation and recovery.

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      • Trusted Partner
        Quest for Sustainable International Fisheries
        Fisheries & related industries
        February 2010

        Quest for Sustainable International Fisheries

        by Evelyne Meltzer

        The United Nations Fish Stocks Agreement (UNFSA) represents a major international effort to improve fisheries governance, resource recovery, and sustainable development of international fisheries. Straddling fish stocks and highly migratory fish stocks are especially vulnerable to overexploitation because of ineffective management regimes and noncompliance by fishing interests. This book explains the international legal framework, summarizes the state of the fisheries, and outlines the efforts of regional fishery management organizations (RFMOs) to adopt and implement key elements of UNFSA: the precautionary approach, the ecosystem approach, decision making, and enforcement.

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      • Trusted Partner
        Measurement of Roundwood
        Forestry & related industries
        October 2005

        Measurement of Roundwood

        Methodologies and Conversion Ratios

        by Matthew A Fonseca

        This book provides a comprehensive guide to the various methods by which roundwood and the products of roundwood are measured around the world. It presents and compares many different log scaling methods in terms of procedures and conversion ratios. Topics covered include grading logs, log manufacturing quality, statistical sampling methods and methods for determining log yard inventories and mill log usage volume. Detailed tables of data, covering characteristics, and log weight to volume ratios, are presented for the main commercial timber species of the world. The drivers of roundwood product recovery are also discussed and illustrated with numerous graphs and tables.

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